Specialist: Technical Support

7 months ago


Menlyn Park, South Africa Assupol Life Ltd. Full time

To provide desktop and technical support on hardware and software related issues within the organisation._

1. Provide hardware and software support (LAN & WAN)
- Install software
- Troubleshooting (TCF)
- Assemble computer
- Repairs & maintenance of hardware & peripherals
- Installation & maintenance of cabling
- Maintain inventory for software & hardware (TCF)

2. Provide 2nd line support to users on helpdesk
- Investigate and provide solution (TCF)
- Communicate with users on incident logged (TCF)

3. Boardrooms and printers
- Assist with first line support in boardrooms.
- Assist with first line printer support

4. Provide electronic access relating to buildings Procurement
- Assist with procurement of endpoint devices and accessories for users.
- Assist with maintenance of asset register with IT Asset Management Team

5. Assist users
- Close all calls (using jira system) within the SLA.

FORMAL EDUCATION
- Matric
- National diploma in IT or equivalent (Advantage)

?TECHNICAL/LEGAL CERTIFICATION
- A+
- N+

?EXPERIENCE
- Atleast 3 Years’ Experience in 2nd & 3rd line support



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