IT Hardware and End-User Support Specialist
2 weeks ago
Imizizi seeks a highly skilled IT Hardware and End-User Support Specialist to lead IT projects, including the design and deployment of new IT hardware and services.
Key Responsibilities:- Facilitate and maintain Hardware Ordering Systems
- Provide IT end-user support relating to personal workspace infrastructure (PCs, MFDs, mobile phones, fixed telephony, and video conferencing)
- Support industrial workspace infrastructure (Production printers, scanners, BVIS, and DLOG devices)
- VIP support
- Administer and steer software and hardware requirements
- Manage hardware lifecycle for approved hardware
- Support Model-1 & Model-2 production devices with full IT support
- Manage IT vendors and suppliers for end-user services, solutions, and hardware deliveries
- Action and resolve IT incidents and problems through incident management
- Coordinate change management as required within the business
- Budget control for employee telecommunication costs (mobile, fixed, and data usage)
- IT End-user Infrastructure Support (including VIP Support)
- Hardware Lifecycle Management for end devices
- Supplier and Vendor Steering
- Contract Management Steering
- Budget Control and Planning
- Record Management via Prima, ITAM, Active Directory, and CMDB
- Developing and Implementing IT Policies and Best Practices
- Project Management
- Excellent MS Office skills, special in MS Excel
We offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience and qualifications.
Company Overview:Imizizi is a dynamic organization that values innovation and teamwork. We strive to provide our employees with challenging opportunities for growth and development.
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