IT Hardware and End-User Support Specialist

2 weeks ago


Menlyn, South Africa Imizizi Full time
Job Description

Imizizi seeks a highly skilled IT Hardware and End-User Support Specialist to lead IT projects, including the design and deployment of new IT hardware and services.

Key Responsibilities:
  • Facilitate and maintain Hardware Ordering Systems
  • Provide IT end-user support relating to personal workspace infrastructure (PCs, MFDs, mobile phones, fixed telephony, and video conferencing)
  • Support industrial workspace infrastructure (Production printers, scanners, BVIS, and DLOG devices)
  • VIP support
  • Administer and steer software and hardware requirements
  • Manage hardware lifecycle for approved hardware
  • Support Model-1 & Model-2 production devices with full IT support
  • Manage IT vendors and suppliers for end-user services, solutions, and hardware deliveries
  • Action and resolve IT incidents and problems through incident management
  • Coordinate change management as required within the business
  • Budget control for employee telecommunication costs (mobile, fixed, and data usage)
Required Skills and Qualifications:
  • IT End-user Infrastructure Support (including VIP Support)
  • Hardware Lifecycle Management for end devices
  • Supplier and Vendor Steering
  • Contract Management Steering
  • Budget Control and Planning
  • Record Management via Prima, ITAM, Active Directory, and CMDB
  • Developing and Implementing IT Policies and Best Practices
  • Project Management
  • Excellent MS Office skills, special in MS Excel
Salary Information:

We offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience and qualifications.

Company Overview:

Imizizi is a dynamic organization that values innovation and teamwork. We strive to provide our employees with challenging opportunities for growth and development.



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