IT Specialist Auto Pedigree

3 weeks ago


Kempton Park, South Africa Motus Corporation Full time

Auto Pedigree is looking for an experience IT Specialist for its Head Office in Spartan. This position is an ideal opportunity for someone with good problem-solving ability.The position reports directly to the IT Manager.

**Position Overview**: The purpose of the position is to provide a single point of contact for end users to receive IT support and maintenance within the organization's desktop computing environment.
**Specific Role Responsibilities**:

- Investigate and Diagnose activities in the repair and resolution of system, hardware, software and infrastructure faults.
- Deployment of Desktop Operating systems and software
- Adherence to SLA of 99% for all support incidents.
- Management of all incidents through their lifecycle.
- User and Desktop support.
- User account administration.
- Compliance reporting and remediation activities for Anti-Virus Compliance and Active Directory Compliance.
- Deliver first line technical support on all systems within area of service.
- Alignment to standards and policies.
- Implementation and adherence to maintenance procedures. Carrying out performance appraisals as required.

**Qualifications and Experience**:
**Minimum Experience**
- 3-5 years relevant experience.

**Minimum Qualification**
- Grade 12
- A+ certification
- N+ certification

**Minimum Requirements**
- A valid Driver’s License.
- Computer literate
- Knowledge of IT Infrastructure and operations process

**Skills and Personal Attributes**:

- Communication skills (including effective telephone skills)
- Interpersonal skills
- Extensive IT Knowledge
- Attention to Detail
- Must be a team player
- Problem Solving and Troubleshooting skills
- Work under pressure
- Excellent Multi-tasking and organizational skills
- Personnel management skills



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