Account Executive Assistant D

7 days ago


Umhlanga, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
**experience and qualifications**:

- Relevant Degree.
- 3 - 4 year’s relevant relationship experience.
- 4 years in the financial / banking sector.
- Person must not be an unrehabilitated insolvent.
- **additional requirements**:
**responsibilities**:

- Achieve net profit growth for the business.
- Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained.
- Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
- Manage existing clients and grow portfolio through making contact and generating leads.
- Manage sales lead pipeline and enter all qualified leads into the pipeline and maintain.
- Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
- Inform and educate customers on products to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
- Accurately administer, plan for and complete activities within area of work in an efficient, effective and timeous manner.
- Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.
- Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Create own development plan and review plan with team leader or manager.
- Understand which competencies and skills are required to be mastered to ensure personal development and performance.


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