Applications Support Analyst

6 days ago


Pretoria, South Africa Financial Intelligence Centre (FIC) Full time

KEY PERFORMANCE AREAS
- Management of incidences, problems and requests - managing incidents, problems and requests by ensuring established standard operating procedures and processes are followed, including documentation of issues and their resolutions
- Project management -execute tasks within a project management environment, including in different IT environments, e.g. (Production, Staging, Testing) in which they may operate as directed
- Collaboration and co-ordination - working with team members from development, infrastructure, database, networks and other areas to resolve issues, problems and ensure smooth operating environment
- Technical writing - Create and maintain documentation as it relates to system configuration, standard operating procedures, mapping, processes, and service records

EDUCATION, SKILLS AND EXPERIENCE
- Relevant diploma in information systems or equivalent qualification
- ITIL Foundation certification is a requirement.
- Technical support - minimum three (3) year experience
- Management of incidences, problems and requests - minimum three (3) year experience
- Application Monitoring - minimum three (3) year experience
- Customer Service - Takes personal responsibility for correcting customer service problems- Flexibility - Applies rules flexibly
- Impact and Influence - Calculates impact of actions or words
- Organisational Commitment - Aligns own priorities with organisational goals
- Commitment to Professional learning - Keeps current with the latest trends in the country / region
- Team Work - Encourages and empowers others
- Analytical thinking - Makes multiple causal links: several potential causes of events, several consequences of actions, or multiple-part chains of events
- Achievement Orientation - Makes specific changes within the work system or in own work methods to improve performance

BEHAVIOURAL COMPETENCIES
- Customer Service - Takes personal responsibility for correcting customer service problems
- Flexibility - Applies rules flexibly
- Impact and Influence - Calculates impact of actions or words
- Organisational Commitment - Aligns own priorities with organisational goals
- Commitment to Professional learning - Keeps current with the latest trends in the country / region
- Team Work - Encourages and empowers others
- Analytical thinking - Makes multiple causal links: several potential causes of events, several consequences of actions, or multiple-part chains of events
- Achievement Orientation - Makes specific changes within the work system or in own work methods to improve performance
- Initiative - Demonstrates the ability to anticipate and proactively manage all the variables involved, to ensure that critical opportunities for the Centre are not missed.



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