Support Analyst

6 months ago

Pretoria, South Africa Carlysle Full time

**Gauteng**, Tshwane (Pretoria)**

**Monthly Cost To Company (Market related, Negotiable)**

Our client based in Irene, is looking for a Support Analyst with SQL and MS Office skills to join their IT Team.

**Education and Experience**:

- School : Grade 12
- Post School : Diploma/Degree in Information Technology/Management
- Technical Expertise : MS SQL
- MS Office
- Experience : Minimum 5 years
- Other : Valid Light Motor Vehicle Driver’s License

**Key Competencies**:

- Excellent writing, documenting and communication Skills in English
- Excellent computer literacy skills
- Excellent problem solving and trouble shooting skills
- Interpersonal relationship skills
- Good understanding of databases
- Good knowledge of MS Windows/Servers and the MS Office products
- Backup and recovery principles
- Knowledge of programming concepts and techniques
- Report writing and presentation skills
- Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
- Technical expertise regarding data models, database design, data mining and segmentation techniques
- Excellent data analysis skills
- SCRUM knowledge and experience advantageous

**Soft Skills**:

- Attention to detail
- Communication
- Conflict management
- Adaptability
- Stress tolerance
- Judgement
- Decision-making
- Team work
- Time Management

**Physical Demands**:

- Driver of a light motor vehicle on public roads
- Working conditions are normal for an office and Toll Plaza environment
- Work requires extensive work using a computer
- Travelling

**Work Environment**:

- The work environment characteristics are those encountered in a typical office with an IT environment, driving a light motor vehicle on public roads as well as in the open at Toll Plaza’s.

**Main Duties and Responsibilities**:

- Monitoring of systems for pro-active system support
- Monitor performance and quality control plans to identify improvements
- System support and troubleshoot/problem resolution
- Consult and coordinate with on-site technical resources to resolve issues and problems
- Documentation and reporting
- Operational support
- Identify, analyse, and interpret trends or patterns in complex data sets
- Work with management to prioritize business and information needs
- Locate and define new process improvement opportunities
- Acquire data from primary or secondary data sources and maintain databases/data systems

**General**:

- This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list.
- The company will consider individuals who may have a disability however to a limited extent (Sight - wearing glasses).
- Please note that the company’s employment equity objectives will be considered.

For more information please contact:
**Andrea Doig

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