Senior Applications Support Analyst

6 months ago

Pretoria, South Africa Affirmative Portfolios Full time

**Information Technology**
**Pretoria**
***:
**Senior Applications Support Analyst**

**Pretoria**

**Salary - Market Related**

**Reports to** - Solutions Delivery Manager

**Business Unit** - Information and Communication Technology

**Role Level** - Advanced

**Overview**:
**Key Performance Areas**:

- **Administration and user support **- responding to logged incidences and service requests,
- troubleshooting, and resolving technical issues, support and assist with the usage of
- **Management of incidences, problems, and requests **- managing incidents, problems, and requests by ensuring established standard operating procedures and processes are followed, including documentation of issues and their resolutions.
- **Technical writing **- Create and maintain documentation as it relates to system
- configuration, standard operating procedures, mapping, processes, and service records.
- This includes assessing potential security threats, ensuring data privacy and compliance, and implementing measures to mitigate risk and protect sensitive information.
- **Project management **- good grasp of project management principles and being able to execute tasks within a project management environment, including in different IT environments, e.g. (Production, Staging, Testing).

**Education, Skills and Experience**:

- A degree in information systems or similar is a requirement.
- **ITIL Foundation certification **is a requirement.
- **Administration and user support **- minimum six (6) year experience.
- **Application maintenance **- minimum six (6) year experience.
- **Management of incidences, problems and requests **- minimum six (6) year experience.
- **Application monitoring **- minimum six (6) year experience.
- **Quality assurance **- minimum six (6) year experience.
- **User training **- minimum six (6) year experience.
- **Application deployment **- minimum six (6) year experience.
- **Technical writing **- minimum six (6) year experience.
- **Application Recovery **- minimum six (6) year experience.
- **Data Governance **- minimum three (3) year experience.
- **Risk management **- minimum three (3) year experience.
- **Project management **- minimum three (3) year experience.
- **Vendor management **- minimum three (3) year experience.

**Behavioural Competencies**:

- **Customer Service **- Knows the customer’s business and/or seeks information about the
- real underlying needs of the customer, beyond those expressed initially.
- **Flexibility **- Decides how to do something based on the situation.
- **Impact and Influence **- Adapts a presentation or discussion to appeal to the interest or level of others.
- **Organisational Commitment **- Act to support the organisations mission and goals.
- **Commitment to professional learning **- Keeps up to date with international trends that will have an impact on the field of expertise.
- **Teamwork **- Publicly credits others who have performed well.
- **Analytical thinking **- Identifies multiple elements of a problem and breaks down each of those elements in detail, showing causal relationships between them.
- **Achievement Orientation **- Sets and works to meet challenging goals.
- **Initiative **- Demonstrates the ability to anticipate and proactively manage all the variables involved, to ensure that critical opportunities for the centre are not missed.

**Working Conditions**:

- Will be required to work long hours when necessary.

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