Campaign Manager: Retention

7 days ago

Johannesburg, South Africa Nedbank Full time

**Job Requisition Details**
- REQ#133624- Location - Johannesburg, Gauteng- Closing Date - 13 May 2024- Talent Acquisition - Bongiwe Mchunu- Job Family- Sales And Services
- Leadership Pipeline- Manage Self: Professional

**Job Purpose**
- To plan, execute, monitor and deliver on sales and retention business objectives in support of RBB Product Strategy.**Responsibilities**:

- Responsible for stakeholder engagement and alignment relating to Sales and Retention business objectives.
- Plan and implement campaign activities.
- Drive strategic sales levers by observing, coaching and testing for understanding.
- Review of end to end fulfilment processes for efficiency and effectiveness.
- Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken.
- Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities.
- Improve cross sell through driving digital enticement by identifying lost opportunities.
- Provide real-time support for frontline staff and leadership.
- Improve branch profitability through driving net new to franchise acquisition.
- Drive activation and entrench sales to improve revenue generating accounts.
- Focus on portfolio tilt and drive relevant products to increase revenue.
- Drive Life Cycle Management activities to increase revenue.
- Manage Direct Expenses by making use of Cost effective multi-media solutions to improve cost of sales.
- Conduct related workshops and training interventions to improve client experience.
- Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction.
- Ensure adherance to sales and retention standards and strategies by observation and measurement and recommending corrective action.
- Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and retention targets.
- Support relevant areas to achieve sales and retention objectives by highlighting gaps and opportunities.
- Monitor and coach to ensure understanding and effective utilisation of all sales and retention systems to achieve strategic objectives.
- Reducing processing errors and improve data quality by effective monitoring, controls and putting corrective activities in place.
- Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures.
- Ensure compliance to all relevant legislative and Nedbank Policies and Processes requirements.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Certificate/Diploma/Degree in Project Management
- Professional Qualification in Project Management
- Minimum Experience Level- 3-5 years relevant Management and Banking experience

**Technical / Professional Knowledge**
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Nedbank policies and procedures
- Principles of financial management
- Relevant software and systems knowledge
- Database Management
- Business Acumen
- Research methodology
- Behavioural Competencies- Building Influential Partnerships
- Driving Successful Customer Engagements
- Valuing Differences
- Global Perspective
- Planning and Organizing
- Establishing Customer Value
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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