Learning Management System Administrator

2 weeks ago

Cape Town, South Africa DigiCert Full time

**Who we are**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

**Job summary**

his role is essential to the success of DigiCert's global training programs and is based in our Cape Town office.

**What you will do**
- **LMS Administration**:
- Oversee day-to-day operations of the Moodle LMS.
- Ensure the system is configured, maintained, and updated to meet evolving needs.
- Perform regular audits to ensure platform stability, security, and scalability.
- Manage and monitor LMS integrations, plugins, and customizations.
- **User Support**:
- Provide timely support to all LMS users, including troubleshooting technical issues.
- Respond to user queries related to course enrollment, navigation, and system access.
- Train instructors, employees, and external stakeholders on Moodle usage.
- **Collaboration with Internal Teams**:
- Work closely with instructional designers, learning experience designers, and IT to develop and implement new courses or content.
- Collaborate with internal departments to identify and fulfill training needs.
- Ensure seamless integration of LMS with other company systems.
- **Content Management**:
- Upload, organize, and manage course content in the LMS.
- Assist with course testing, quality assurance, and deployment.
- Ensure content complies with branding, accessibility, and organizational guidelines.
- **Reporting and Analysis**:
- Generate regular reports on learner activity, course completion, and system usage.
- Provide insights and recommendations to improve user experience and learning outcomes.
- **System Improvements**:
- Proactively identify and implement opportunities to improve the Moodle platform.
- Stay up-to-date with Moodle updates, features, and best practices in learning management.

**What you will have**
- **Required**:
- Minimum 3 years of hands-on experience administering Moodle LMS.
- Proven ability to troubleshoot and resolve technical issues in a Moodle environment.
- Strong understanding of open-source LMS architecture and plugins.
- Experience configuring roles, permissions, and user profiles in Moodle.
- **Preferred**:
- Additional experience in Learning & Development or Instructional Design.
- Familiarity with e-learning standards such as SCORM, xAPI, or AICC.
- Experience with video hosting, learning analytics tools, and gamification techniques.
- Knowledge of web development technologies like HTML, CSS, and PHP is a plus.
- **Skills**:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Organized and detail-oriented with the ability to manage multiple priorities.

**Benefits**
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Education Support Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance

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