Technical Pre- Sales Manager
2 days ago
JOB RESPONSIBILITIES
- Giving demonstrations, training and presentations to help customers and partners discover and understand our products/services
- Assist with proposals and quotations
- Providing pre-sales and post-sales support
- Creating reports and participating in sales literature and sales content creation
- Attending trade exhibitions, conferences, and meetings
- Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales teams.
- Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
- Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.
- Coordinates closely with internal sales, sales support, and service resources to align solution design with customers business requirements.
- Provides coaching and professional development to team member sales associates and partners in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursues additional business development opportunities within customer firms.
- Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
ACCOUNTABILITIES AND PERFORMANCE MEASURES
- Achieves assigned productivity and profitability quotas
- Maintains deal through-put in early deal-sales process steps
- Maintains high customer satisfaction ratings that meet company standards
- Completes required training and development objectives within the assigned time frame
ORGANIZATIONAL ALIGNMENT
- Reports to the Head of Alliances
- Reports on a dotted-line basis to the sales team manager for the team supported
- Works closely and collaboratively with the sales and account teams supported
- This position may be assigned to support a geography or one or more named account teams
QUALIFICATIONS
- College or university degree from an accredited institution
- Minimum six years of sales engineering experience in a business-to-business, large/strategic customer segment; or
- A record of achievement and technical solution expertise in a comparable role.
- Product certification, engineering credential, or equivalent technical credential.
ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS
- Positive service-orientated personality
- Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communications skills
- Attention to detail, plus analytical and problem-solving capabilities
- This position includes outside travel to customers premises from time to time and also willingness to travel internationally on rare occasions if required
- All prospective employees must pass a background check
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