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Junior Technical Support
4 weeks ago
**Responsibilities**:
- Microsoft 365 Setup of Mail, SharePoint, OneDrive
- Setup of client machines
- Desktop/Laptop Support
- Identify and troubleshoot hardware and software issues, both remotely and in person, delivering technical resolutions as they arise and identifying root causes
- Maintain a service desk ticketing system, logging, monitoring and reporting all incidents
- Good Troubleshooting and Problem-solving skills
- Excellent communication skills (written & verbal)
- Self-motivated and takes the initiative.
- Capable of working well under pressure
- Basic Networking
- Installing Windows Operating system
- Basic Knowledge of loading software
- Will be required to use-Basic SAGE, BPO (Will be trained)
Desired Experience & Certifications
- Relevant qualification
At least 1 year experience in technical support position
**Salary**: R5,000.00 - R6,000.00 per month
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)
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