Prasa Technical Support

4 weeks ago


Durban, South Africa Kubapay Full time

Description

Perform troubleshooting through analysing and diagnostic techniques
Provide customer support on all queries
Pass on any feedback or suggestions to the internal team and adhere to the defined internal procedures
Strong skills and knowledge with regards to technical fault finding and IT skills will be advantageous
Project implementation
Hardware setup and maintenance
Work with programmers, engineers, and management teams to identify process improvement opportunities, propose system modifications.
**Requirements**:
Strong technical & IT skills to help collect, measure, organize and analyze data
Technical proficiency regarding Microsoft and Google G-suite packages.
Experience in handling electronic repairs and using electronic test equipment
Certifications in A+, N+, N6 or National Diploma
Problem-solving skills
Accuracy and attention to detail
3+ years Proven experience as IT or Technical support or relevant position
Team-working skills
Excellent verbal and Written communication skills essential
Experience working within the ITIL framework for Incident, Problem and change management
Drivers license and own transport
Fare collection and bus industry experience will be advantageous

**Benefits**:
Paid Time Off
Training & Development
Provident Fund



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