Senior Customer Service Trainer
10 hours ago
**Senior Customer Service Trainer (Fintech/Cryptocurrency)**
Our client is an American-based company that is expanding globally by being one of the first movers to bring cryptocurrency to Africa and the Middle East at large. Their mission is to make cryptocurrency/blockchain and other FinTech services more accessible, and affordable, than ever before. Our client’s vision strives to form a committed team of forward-thinkers who collectively create a supportive, welcoming and highly innovative environment for all.
**Job Type**: Remote | Full-time
**Requirements**:
- Bachelor’s degree in human resources or a business-related field-
+3 years of experience as a Customer Trainer-
Experience in a formal teaching, mentoring and coaching-
Experience creating formal multimedia presentations-
Familiarity with Learning Management Software (LMS)-
Additional certification in training is a plus-
Excellent presentation and public speaking skills**Responsibilities**:
- Train new CS agents and well train current agents on product updates and new features-
Build training programs for agents, providing feedback performance reviews-
Devise and schedule customer service curriculum for all representatives-
Modify lessons for new campaigns or events-
Teach employees how to resolve conflicts amicably-
Write training documents to enforce policies-
Augment presentations with appropriate videos, slides, and graphics-
Conduct role-playing scenarios for real-world experiences-
Identify and address problematic customer service trends-
Maintain updated records for all formal customer service documentation-
Research new developments in customer service—
- Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town. Blackpen specialises in FinTech, Cryptocurrency, Startup and iGaming Recruitment.
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