Senior Trainer Kwa-zulu Natal

1 month ago

Cape Town, South Africa AVI Limited Full time

The **Coffee Importers and Roasters Organisation (CIRO)** is a true coffee emporium. As the preferred one-stop solution, **CIRO** offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why **CIRO** is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

A challenging opportunity exists for a Senior Trainer to join the dynamic Ciro family at our Mount Edgecombe site.

**Line Manager**: National Customer Services Manager

**Job Specification**:
**Key Performance Areas**:
**Maintain standards and create barista training across all modules for both internal and external customers**
- Work closely with National customer service manager to improve and update training material
- Ensure train the trainer is conducted monthly with Junior Trainers and Trainers within the region
- Regular visits to customers to follow up on training done and conduct site audits and additional training when needed
- Plan and conduct training for internal staff and management
- Maintain and manage training budget as per guidelines set out by National customer service manager

**Event planning and execution through delegation**
- Effective management of trainers and BUPs for event and tastings
- Sign off on stock and equipment needed for events
- Cost management of stock and overtime

**Effectively moderate assessments done on trainees**
- Ensure Trainers conduct all assessments with integrity as per guidelines set out
- Regularly check the assessments done
- Update assessments working closely with National Customer service manager
- Keep a documented record of all training conducted

**Work closely with the sales consultants for CIRO’s customers - specific needs in training and events**
- Weekly meetings with sales team and KAMs on feedback and planning of customer training
- Know and understand the needs of customers and how to train on the required products effectively
- Train consultants on new products and equipment
- Make suggestions on possible menu development and ideas
- Plan and manage events and customer tastings

**Manage and maintain training centre and equipment Junior trainer, Trainer and BUP (barista upliftment program)**
- Daily cleaning and maintenance on all equipment
- Weekly count of all equipment, crockery and stock
- Order and manage stock requirements for training and events
- Timeous reporting of any breakdowns or issues within the training centre
- Daily cleaning and maintaining of training centre
- Effectively develop and manager direct reports

**Driving Training Income**
- Ensuring invoices for training are issued and paid, driving growth and meeting training budget requirements

**Qualifications and Experience**
- Matric
- Degree or Diploma in Hospitality / Coffee / Management
- Certified A S T or Coffee Diploma
- 5 to 10 years’ experience within a leadership / management role within the coffee Industry
- Proven experience in Barista competitions
- 5 years plus in barista training or management

**Other requirements**
- Must have had the Covid-19 vaccination

**Knowledge**:

- Proficient in MS office
- Knowledgeable on coffee
- Knowledgeable on coffee menu and products
- Maintain training centre
- Manage BUP and trainers
- Dynamic presentation skills, ability to create training material
- Understands the origin of coffee, preparation from espresso machines, FABS and alternative brewing methods, qualified AST, technical skills and capabilities
- Maintain relationships with KAMs, able to demonstrate the different products and offering to customers as well creation of new drinks
- Manage BUP and trainers in effectively running training centre
- Through delegation, training and leadership

**Competencies**:

- Thinking Analytically
- Continuously Improving
- Meeting Deadlines
- Attention to Detail
- Planning & Organising
- Maintaining Productivity
- Strong admin skills

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