Senior Trainer
4 weeks ago
**Job Summary/Overview**
The Senior Trainer is responsible for planning, facilitating and managing the new hire/ cross and upskill training process for agents in training at TPSA. A Senior Trainer has the primary duties of managing the performance of trainers under their supervision. Senior Trainers can and will also train new hire classes themselves as needed.
Senior Trainers provide, coordinate, analyze and consolidate all necessary training material and performance data in order to ensure that training is delivered in a timely and accurate manner, following client requirements and company standards. Senior Trainers are expected to have a thorough working knowledge of TPSA policies and procedures as well as all client requirements related to training.
Senior Trainers are responsible for the overall performance and graduation outcomes of both the new hires classes that they train, in addition to the classes trained by trainers under their supervision. A Senior Trainer’s responsibility includes evaluating trainer performance and providing necessary coaching, development and performance management to ensure all trainer’s new hire associates graduate from training successfully.
**Delivery and Assessments**
- Facilitated a variety of learners using theory and practical hands-on exercises. They use approved lesson plans and course materials to achieve instructional objectives. They administer the related assessments and provide feedback to the necessary forums.
- Maintains their own level of expertise on instructional design and delivery techniques, including technology trends, industry and product knowledge. They also maintain their knowledge of the tools and product offerings of the business unit.
- Have technical knowledge of business and client product, service and solution lines and use this knowledge to design and deliver the necessary instruction to enable their clients to optimally perform their jobs. These individuals maintain their professional certification status by attending train-the-trainer sessions and other development or certification programs that are required to deliver the training programs they are responsible for.
Training needs analysis
- They work closely with their clients to determine competency gaps in relation to technical expertise required by agents to deliver against client requirements.
- Routinely performs needs analyses proactively for new courses in relation to all lines of business on their assigned accounts
- Makes recommendations to the business on related Business improvements to support learning programs
**Training Administration**
- Co-ordinates all training related logistics and administration, including training attendance confirmation, venue booking and setup, reproduction of learner aids, etc.
- Produce training reports as and when required. These individuals keep records of training related information and work closely with the organization to ensure that the necessary systems are updated and maintained.
- They support in creating training efficiencies through the design of innovative and meaningful report templates
**Course development**
- Work closely with the Instructional Designers and client organization to assist with the development and/or maintenance of learning material on new and existing courses.
- Assist in designing the courses that they are required to instruct, including training aids, simulations and assessments in line with client requirements.
- Prepare course outlines and may be required to customize training and presentation slides as and when required.
- Deliver Train the Trainer for their courses
**People Management**
- Coach, develop and performance manage all trainers under their supervision
- Ensure that all performance and retention goals for each class are met for trainers and training classes under their supervision.
- Manage all processes required for the training classes and trainers under their supervision, to include payroll processing, reporting, auditing, terminations, etc.
**Communication**
- Represent the training organization in meetings and interactions with both Operations and client points of contact.
- Provide timely feedback to the HR and/Recruitment team regarding the skill set requirements and potential skill gaps seen in new hire agents
**Education & Specific Training**
Client Product Knowledge - preferred
- MS Teams
- TOPS
- LEAD
**Work Experience**
- 3 - 4 Years Training Experience
- 1 - 2 Years Management Experience (preferred)
**Certifications**
- Occupationally Directed - Education Training and Development Practitioner
- Virtual training Certification
**Knowledge, Skills and Competencies**
- MS OFFICE
- Adult Learning Concepts
- TP Arcade
- TP Simulator
- L&D Best Practice
- Instructional Design
- Assessing Competence
- Data Analysis and actionable insights
- Change Management
- People Management
- Mentoring and Coaching
- Performance Management
- Leadership
- Change orientation
- Driving Results
-
We have other current jobs related to this field that you can find below
-
Senior Trainer
3 weeks ago
Cape Town, Western Cape, South Africa Teleperformance South Africa Full timeJob Summary/OverviewThe Senior Trainer is responsible for planning, facilitating and managing the new hire/ cross and upskill training process for agents in training at TPSA. A Senior Trainer has the primary duties of managing the performance of trainers under their supervision. Senior Trainers can and will also train new hire classes themselves as...
-
Senior Trainer
1 month ago
Cape Town, South Africa Teleperformance South Africa Full time**Job Summary/Overview** The Senior Trainer is responsible for planning, facilitating and managing the new hire/ cross and upskill training process for agents in training at TPSA. A Senior Trainer has the primary duties of managing the performance of trainers under their supervision. Senior Trainers can and will also train new hire classes themselves as...
-
Senior Trainer Cape Town
1 month ago
Cape Town, South Africa AVI Limited Full timeThe **Coffee Importers and Roasters Organisation (CIRO)** is a true coffee emporium. As the preferred one-stop solution, **CIRO** offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South...
-
Senior Trainer Kwa-zulu Natal
1 month ago
Cape Town, South Africa AVI Limited Full timeThe **Coffee Importers and Roasters Organisation (CIRO)** is a true coffee emporium. As the preferred one-stop solution, **CIRO** offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South...
-
Senior Trainer Kwa-zulu Natal
3 weeks ago
Cape Town, Western Cape, South Africa AVI Limited Full timeThe Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it...
-
Trainer, Learning
3 weeks ago
Cape Town, Western Cape, South Africa TTEC Full timeTrainer, Learning & Development-03OT9Description:TrainerTTEC is seeking a seasoned Trainer to join our Customer Management Services teamEvery day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development team prepares our...
-
Trainer, Learning
3 weeks ago
Cape Town, Western Cape, South Africa TTEC Full timeTrainer, Learning & DevelopmentTrainerTTEC is seeking a seasoned Trainer to join our Customer Management Services teamEvery day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development team prepares our associates for...
-
Domain Trainer
4 weeks ago
Cape Town, South Africa Surgo HR & Training Full timeOur client in Cape Town is looking for an experienced Domain Trainer to join their fast-growing team. This role is required to facilitate trainings on relevant domain topics. This person will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs...
-
Trainer, Learning
3 weeks ago
Cape Town, South Africa TTEC Full timeTrainer, Learning & Development-03OT9 **Description**: **Trainer** TTEC is seeking a seasoned Trainer to join our Customer Management Services team! Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development...
-
Trainer, Learning
3 weeks ago
Cape Town, South Africa TTEC Full timeTrainer, Learning & Development **Trainer** TTEC is seeking a seasoned Trainer to join our Customer Management Services team! Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development team prepares our...
-
Telesales Trainer/coach
3 weeks ago
Cape Town, Western Cape, South Africa eKomi Holding GmbH Full timeTeleSales Trainer Job Responsibilities:Maximizes sales representative effectiveness by determining and solving training needs whilst growing our site in Cape Town by attracting and onboarding new BPO clients.TeleSales Trainer Job Duties: Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans;...
-
Deli Trainer
3 weeks ago
Cape Town, South Africa Shoprite Group Full timeClosing Date 2024/03/01 - Reference Number SHO240223-5 - Job Title Deli Trainer - Job Type Permanent - Location - Country South Africa - Location - Province Western Cape - Location - Town or City Cape Town - Purpose of the Job - To conduct deli training at our deli training school and stores. -To design a profitable business model and ensure implementation...
-
Telesales Trainer/coach
4 weeks ago
Cape Town, South Africa eKomi Holding GmbH Full time**TeleSales Trainer Job Responsibilities**: Maximizes sales representative effectiveness by determining and solving training needs whilst growing our site in Cape Town by attracting and onboarding new BPO clients. **TeleSales Trainer Job Duties**: - Prepares new sales representatives by conducting orientation to sales process; developing individual...
-
Contact Centre Trainer
3 weeks ago
Cape Town, Western Cape, South Africa Kudough Credit Solutions Full timeJob Description TrainerThe Kudough team is seeking a Trainer that will be responsible for training new and existing contact centre employees and support staff to learn our product and systems and supporting employees to improve their performance. The duties include creating content for our training modules, conducting training sessions both forKudough and...
-
Fruit and Veg Trainer
2 weeks ago
Cape Town, South Africa Shoprite Group Full timeClosing Date 2024/06/01 - Reference Number SHO240527-2 - Job Title Fruit and Veg Trainer - Job Type Permanent - Location - Country South Africa - Location - Province Western Cape - Location - Town or City Cape Town - Purpose of the Job To design, implement and maintain a profitable business model for the fruit and veg department adhering to all policies and...
-
Fruit and Veg Trainer
3 weeks ago
Cape Town, Western Cape, South Africa Shoprite Group Full timeClosing Date2023/05/1- Reference NumberSHO Job TitleFruit and Veg Trainer Job TypePermanent Location CountrySouth Africa Location ProvinceWestern Cape Location Town or CityCape Town Purpose of the JobTo design, implement and maintain a profitable business model for the fruit and veg department adhering to all policies and procedures. Conducting fruit and veg...
-
Training Manager
3 weeks ago
Cape Town, Western Cape, South Africa Surgo HR & Training Full timeOur client in Cape Town is looking for a Training Manager to join their fast-growing team.The primary role of the job is to manage and process trainers and training leads aligned to the process.Essential Functions:Coach and mentor process trainersFacilitate training classes as neededAdminister Training Needs Analysis, and come up with action plans to address...
-
Senior Training Coordinator
4 weeks ago
Cape Town, South Africa Time Personnel Full time**Job Overview**: **Date Posted**: Posted 5 hours ago- **Location**: Cape Town, Western Cape- **Job Title**: Senior Training Coordinator- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Senior Training Coordinator - Cape Town Airport.**: Do you have experience working in the training and compliance...
-
Senior Systems Analyst
3 weeks ago
Cape Town, South Africa Salt Recruitment Full timeExciting new opportunity available for a Senior Systems Analyst, this a Hybrid position which allows you to work from either my clients Cape Town or Durban office. **About The Role**: The Senior Systems Analyst works with current systems, designs new systems, and enhances the legacy environment. You will need to be proactive, should be able to communicate...
-
Senior Systems Analyst
3 weeks ago
Cape Town, South Africa Salt Full timeExciting new opportunity available for a Senior Systems Analyst, this a Hybrid position which allows you to work from either my clients Cape Town or Durban office. **About The Role**: The Senior Systems Analyst works with current systems, designs new systems, and enhances the legacy environment. You will need to be proactive, should be able to communicate...
