Customer Service Consultant
15 hours ago
**German Speaking Customer Service Consultant**
Are you ready for the next step in your career? Tired of working on the weekends and night shifts and ready to work in a cool and hip Office space, with rooftop, pool and bar in Cape Town’s city centre?
- **Be part when a new Customer Service Team, pushes the phrase - "Work smart, not hard" to its limits.** _
KAAP is a Customer Service / Legal Tech company built around a Team of excellent Customer Service Experts who have set client satisfaction as their paramount priority.
Rocking up with elan, motivation and huge sense of teamwork, we are searching for fluent German speaking team members. If picking up the phone to resolve all our customers enquiries as well as proactively turning Leads into Mandates sounds like joy to you; and if you are a full-blown positive character, with an amazing feeling for customers' needs, then reward yourself and join our team.
**What you will do with us.**
As the primary point of contact for our clients, you will be the expert in...
- completing client information, data and documents
- providing expert advice on inbound calls for clarification in the event of queries
- pro-actively calling potential clients and turning leads into mandates
- having a great feeling for the customer’s needs during outbound calls for acquisition
- the digital capture, management and maintenance of documents and data pools
- comprehensive high-quality service up to absolute customer satisfaction
**When are you a fit for us.**
Besides the necessary cultural fit, you are exactly the right for us if...
- communication in word and writing is not a strength but a weapon in your hands
- your enthusiasm is contagious
- challenges are a reason to smile
- you treat customers as business partners as well as friends
- you have the ability to shape neutral information into exciting and compelling news
- empathy and sensitivity are skills you don't have to apply, but can't put down
- good computer skills and an appetite for new technology, tech savvy
- you understand how self-confidence and teamwork correlate with each other
- German is your first language/ mother tongue
- You are a South African Citizen OR have a relevant visa to live and work in South Africa
**What you will get from us.**
With us you are a person, not a figure Become a part of us and benefit from...
- a young, smart and agile team
- a cool and hip office in the city center with a rooftop, bar and a deep focus on great flat whites
- an attractive salary in line with the market
- semi-flexible working hours
- free weekends & no night shifts
- above-average amount of paid holiday leave
- extra events for the right mindset, such as yoga and gym sessions
- **Send us your CV and your personal love letter explaining why you are the right person for us. Go one step further and send us a short video instead of the motivation letter and be one step ahead from the get-go.**_
- _____________________________________
**Customer Service Consultant - Deutschsprachig**
Bereit für den nächsten Schritt deiner Karriere? Hast du genug von Wochenend
- und Nacht/-Schichtarbeit und stattdessen viel mehr Lust in einem coolen und hippen Büro mit Dachterrasse, Pool und Bar im Stadtzentrum von Kapstadt zu arbeiten?
**_Sei dabei, wenn ein neues Kundenservice-Team, den Satz - "Work smart, not hard" - an seine Grenzen bringt._**
KAAP ist ein Customer Service / Legal Tech Unternehmen, bestehend aus einem Team exzellenter Customer Service Experten, die Kundenzufriedenheit zu ihrer obersten Priorität gemacht haben.
Mit Elan, Motivation und maximalem Teamwork suchen wir fließend Deutsch sprechende Teammitglieder, die sowohl bei eingehenden Anfragen für perfekte Kundenzufriedenheit sorgen als auch proaktiv zum Hörer greifen, um Leads in Mandate zu verwandeln. Wenn du ein durch und durch positiver Charakter bist, und über ein herausragendes Gespür für Kundenzufriedenheit verfügst, dann belohn dich selbst und werde Teil unseres Teams.
**Was du bei uns machst.**
Als primäre Anlaufstelle für unsere Kunden bist du der Profi...
- im Vervollständigen von Mandanten
- Informationen, -Daten und -Dokumenten
- in fachlicher Beratung bei Inbound-Calls zur Verständlichkeit bei Rückfragen
- darin, den Hörer in die Hand zu nehmen und erfolgreich Leads in Mandanten zu verwandeln
- in der Bearbeitung und Beantwortung von E-Mails zu Themen rund um Rechtsschutz, Chancen auf Anspruch und Erstberatung
- im Feingefühl für Belange des Kunden bei der Nachakquise
- in der digitalen Erfassung, Verwaltung und Pflege von Dokumenten und Datenpools
- im umfassenden hoch-qualitativen Service bis zur absoluten Kundenzufriedenheit
**Wann du zu uns passt.**
Neben dem notwendigen cultural fit, bist du genau richtig, wenn...
- Kommunikation in Wort und Schrift keine Stärke, sondern eine Waffe in deinen Händen ist
- deine Begeisterungsfähigkeit ansteckend ist
- Herausforderungen für dich ein Grund zur Freude sind
- du mit K
-
Customer Service Consultant
1 week ago
Cape Town, South Africa CallForce Direct Full time**Role Purpose**: The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting...
-
Customer Service Consultant
2 weeks ago
Cape Town, Western Cape, South Africa Saint-Gobain Africa Full timeJob title : Customer Service Consultant - CPTJob Location : Western Cape, Cape TownDeadline : March 26, 2025Quick Recommended LinksJobs by Location Job by industries Why do we need you ?Commercial Orientation - Help protect the core value of the relationship with customers by identifying opportunities beyond standard orders & communicate to sales teams to...
-
Customer Service Consultant
15 hours ago
Cape Town, South Africa Mango5 Full time**CUSTOMER SERVICE CONSULTANTS - UK CAMPAIGN** Mango5 is looking for ambitious and driven Customer Service Consultants, who can deliver a friendly and professional level of customer service. Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of...
-
Customer Service Consultant
1 day ago
Cape Town, Western Cape, South Africa Metrofile Ltd Full timeROLE PURPOSE To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for...
-
Customer Service Consultant
2 weeks ago
Cape Town, South Africa Saint-Gobain Africa Full timeJob title : Customer Service Consultant - CPTJob Location : Western Cape, Cape TownDeadline : March 26, 2025Quick Recommended Links Jobs by Location Job by industries Why do we need you ? Commercial Orientation - Help protect the core value of the relationship with customers by identifying opportunities beyond standard orders & communicate to sales teams...
-
Customer Service Consultant
3 weeks ago
Cape Town, South Africa Saint Gobain Full time**Why do we need you?** - **Commercial Orientation** - Help protect the core value of the relationship with customers by identifying opportunities beyond standard orders & communicate to sales teams to help them grow the business. - **Order Management** - Lead and deliver service initiatives and manage all phases of a customer order lifecycle to ensure...
-
Customer Service Consultant
3 weeks ago
City of Cape Town Metropolitan Municipality, South Africa Metrofile Full timeJob title : Customer Service ConsultantJob Location : Western Cape, Cape TownDeadline : March 17, 2025Quick Recommended Links Jobs by Location Job by industries KEY RESPONSIBILITIES include the following. Other duties may be assigned. Ensures that the service offering provided satisfies customers’ needs, and identifies leads across their allocated Key...
-
Customer Success Consultant
3 days ago
Cape Town, Western Cape, South Africa Letsatsi Finance and Loan (Pty) Ltd Full timeAre you a motivated Sales Consultant looking for a new challenge? Do you have a passion for sales and customer service?About UsLetsatsi Finance and Loan (Pty) Ltd is a leading Financial Services company that provides innovative financial solutions across South Africa.The company holds an Authorised Financial Services license (43543) and is a Registered...
-
Customer Service Consultant
1 week ago
Cape Town, South Africa Telesure Careers Full timeTelesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo...
-
Immigration Customer Service Consultant
15 hours ago
Cape Town, South Africa Only the Best Full timeWestern Cape , CPT - North Position based in Century City Immigration Client is in search of a sales-driven and customer-centric individual. Basic salary and uncapped commission structure. - Matric / Grade 12 - MS Office Suite - Willing to learn new sales systems - Consulting with clients via Zoom - Good understanding of LINKEDIN - Ability to work in a...
-
Customer Service Consultant
2 weeks ago
Cape Town, South Africa RJPersonnel Full time2years - To ensure constant customer satisfaction and good client contact - Constant communication with customers - To ensure that the company image is maintained - Good communication skills in order to be able to liaise with a wide range of visitors to your work area - Security and credit checked if - Customer service focused - Team player and can-do...
-
Customer Service Consultant
2 days ago
Cape Town, Western Cape, South Africa Metrofile Full timeJob title : Customer Service ConsultantJob Location : Western Cape, Cape TownDeadline : April 05, 2025Quick Recommended LinksJobs by Location Job by industries KEY RESPONSIBILITIES include the following. Other duties may be assigned. Ensures that the service offering provided satisfies customers' needs, and identifies leads across their allocated Key...
-
Customer Loyalty Consultant
10 hours ago
Cape Town, Western Cape, South Africa Santam Insurance Full timeA customer-centric role has arisen for a skilled Customer Loyalty Consultant to join the Client Engagement team at Santam Direct, with offices in Cape Town.Role OverviewThe Customer Loyalty Consultant will be responsible for driving customer loyalty and retention by offering world-class products and services and achieving targets efficiently and...
-
Customer Service Professional
2 days ago
Cape Town, Western Cape, South Africa Ananzi Full timeCustomer Service ProfessionalWe are looking for a highly motivated Customer Service Professional to work directly with clients to effectively coordinate each training project to completion.The ideal candidate will have excellent customer service skills, a strong understanding of business processes, and experience in training and development.Job...
-
Customer Service Representative
10 hours ago
Cape Town, Western Cape, South Africa Clicks Group Limited Full timeJob DescriptionThe Wellness Assistant will be responsible for providing exceptional customer service and promoting health and wellness products to our customers. Key responsibilities include:Delivering Exceptional Customer Service:To deliver exceptional customer service by being proactive in understanding customer needs and providing knowledgeable advice on...
-
Customer Support Consultant
3 weeks ago
Cape Town, South Africa Emporium Human Capital Full timeCustomer Support Consultant (POS25031)Somerset WestR 20 000 to R 25 000 per month (negotiable depending on your experience)Requirements:Training/ Educator or Consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel...
-
Customer Service Professional
1 day ago
Cape Town, Western Cape, South Africa Boldrimpact Full timeAt Boldrimpact, we're looking for a talented Customer Service Professional to join our team. In this role, you'll be the primary point of contact for our clients, handling inquiries and resolving complaints in a timely and professional manner.As a Senior Client Advocate, you'll work closely with internal and external teams to provide exceptional customer...
-
Consulting Services Specialist
3 days ago
Cape Town, Western Cape, South Africa Averda Full timeQualifications and SkillsSales consulting and consulting skillsCustomer satisfaction and customer service skillsStrong interpersonal skillsMust have experience in waste managementBachelor's degree in Business Administration or related fieldIn this dynamic role, you will have the opportunity to work with a talented team and make a meaningful contribution to...
-
Customer Service Representative
6 days ago
Cape Town, Western Cape, South Africa Trending Talent Solutions Full timeROLE SUMMARYTrending Talent Solutions is seeking a Customer Service Consultant to provide exceptional customer experiences and drive business growth.The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing comprehensive product information. Key qualifications include a Grade 12 or equivalent qualification,...
-
Customer Service Specialist
7 days ago
Cape Town, Western Cape, South Africa Saint-Gobain Full timeJob OverviewSaint-Gobain is seeking a highly skilled Customer Service Consultant to deliver world-class service to customers. This role requires strong commercial acumen, excellent planning and organisational skills, and the ability to manage multiple priorities.Key ResponsibilitiesCommercial Orientation - Identify opportunities beyond standard orders and...