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Process Manager

4 months ago

Bryanston, South Africa Total IT Recruitment Full time

Leading Software house is looking for a Process Manager to manage Projects in the company, collaborating with key stakeholders with focus on Agile methodologies and processes, possessing strong Technical skills, ServiceDesk Plus and DevOps. Will be responsible for evaluating the production processes to identify improvement strategies and increase efficiency.

**Description**

Will be responsible for planning, leading, organizing, and motivating agile project teams to achieve a high level of performance and quality in delivering agile projects that provide exceptional business value to users.

Responsible for coordination the **ITSM Tool workflows and several ITIL processes** such as:

- Incident Management
- Request Management
- Change Management
- Problem Management
- Configuration Management
- Asset Management

Will be responsible for managing several concurrent high visibility projects using agile methods in a fast-paced environment that may cross multiple business divisions and may play a number of different roles in actual practice:

- At an enterprise level, leading and managing large, complex enterprise-level projects consisting of multiple Agile teams and/or requiring integration with other activities outside the scope of the Agile teams
- At a team level, playing a consultative role to help put in place the appropriate people, process, and tools and coaching members of the team as needed to optimize the efficiency of the project team
- In situations that require a hybrid Agile approach, using good judgment and skill to develop a project management approach that is suitable for planning and managing the effort to achieve the project goals within designated project constraints

**Project Planning and Management **- Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports and manage risks and issues

**Team Management **- Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work whilst leveraging organizational resources to improve capacity for project work

**Product Owner Support **- Support the Product Owners/Managers in managing expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance

**Team Building**:

- Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team

**Process Management and Improvement **- Define and manage a well-defined project management processes and champion ongoing process improvement initiatives to implement best practices for Agile Project Management

Job Requirements

**Knowledge and Skills**
- Outstanding organizational skills, especially the ability to prioritize. APMs must focus on the project’s critical components and ignore unnecessary or distracting work
- he ability to not only remain calm but to actually thrive under pressure
- Excellent communication skills, essential for collaborating with teams and talking with management and other non-team individuals
- The ability to work well with others
- Superior critical thinking capabilities, including the ability to think on their feet
- Showing a comfort with quickly changing priorities, plus a highly developed adaptability and flexibility
- A strong familiarity with various Agile and Scrum elements, including Agile planning and Agile project management with Scrum
- The ideal APM has official certification and training in project management. More on this later
- Working understanding of Networking principles and methodologies
- Attention to details, evaluating, documenting and logging of calls on the ITSM Tool
- Process Policies and procedures of assigned area

**Qualifications and Experience**
- Tertiary degree strongly preferred
- Formal project management qualification
- Agile or Prince II certified (ScrumMaster / PMI-ACP / KanBan / SAFe, etc.)
- **Formal ITIL V3/4 training and certification (A must)**
- Experience in system integration projects and technical environments required
- Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
- **A proven track record of successfully implementing software or web development projects using Agile methodologies including 8+ years of experience as a Project Manager managing large, complex projects in a high-tech development environment with multi-function teams. PMP preferred**
- Experience overseeing multi-function project teams with at least 10-15 team members including Developers, Business Analysts, and QA Personnel
- Solid understanding of the ITSM