Debtors Manager
7 months ago
**KEY PERFORMANCE AREAS**:
- Strategic understanding:
- Is able to provide input into the group's strategic collections plan.
- Is able to understand, interpret and implement the group strategic collection plan
- Manage a team to be able to do the following:
- Collection of outstanding loans, levies, and subscriptions in line with the company procedures and targets.
- Providing team feedback on team member performance and where necessary providing guidance on how to improve.
- Ensuring staff morale is maintained and positively encouraged while still achieving collection targets.
- Implement and ensure clearly defined roles and responsibilities.
- Assist team members in resolving debtors' queries
- Authorise downgrades and cancellations as per company procedures
- Report and feedback on credit status on credit books
- Identify bad debt and manage
- Coordinate, distribute, and control the group's monthly age analysis
- Analyse debtors’ book on a monthly basis, interpret and report appropriately
- Assess risk weekly and propose corrective action where needed
- Assess membership profile to inform on the extent of risk
- Shortfall amounts determined, presented and seek approval for write-offs
- Compile comprehensive monthly management report and present them to Directors
- Maintain compliance with regulatory bodies:
- Approve credit in terms of regulations prescribed by the NCA and CPA and other controlling bodies
- Handle queries from NCR pertaining to group compliance and provide substantiating evidence where appropriate
- Submit quarterly reports to the NCR
- Ensure compliance to groups' administrative processes in relation to sales
- Work with the company’s sales agencies as per below:
- Provide guidance and advise to sales teams regarding risky transactions
- Maintain high-risk list and inform the Agency accordingly
- Mediate internal conflict between sales and the accounts department
- Identify and recover commission shortfalls from Agencies
- Check commission schedules and approve for payments
**ESSENTIAL REQUIREMENTS**:
- BCom degree in Credit Management or equivalent qualification
- 5-8 years experience in a credit environment
- Proficient in MS Office / Advanced Excel Skills
- A very strong understanding of current legislation pertaining to credit and risk
- Clear IT/Criminal record
- Ability to work in a goal-oriented environment
- Risk Management and statistical skills
- Hospitality exposure will be highly advantageous
**CORE COMPETENCY SKILLS**:
- Ability to build sound team spirit/team
- Assertive and strong communication skills
- Attention to detail
- Ability to work under pressure and delegate tasks appropriately to team members
- Excellent problem analysis and decision-making skills
- Sound interpersonal skills
- Customer satisfaction orientation and sales competencies
- Ability to multi-task, follow through and re-prioritise to meet deadlines
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