Procurement and Customer Coordinator
6 days ago
Job details
Profile
As a key member of the CFAO Africa Mobility Solutions Parts Department, we seek a highly skilled Customer and Procurement Co-ordinator to join our team. This role is responsible for supporting the African Market with spare parts procurement, ensuring timely and efficient delivery of goods to our customers.
Key Responsibilities
• Coordinate daily customer orders and supplier interactions to meet target lead times.
• Educate distributors on order processing and improvement initiatives.
• Source VOR (Vehicle off Road) components on a daily basis, adhering to agreed-upon timeframes.
• Issue quotations and proforma invoices to distributors within specified timeframes.
• Manage EPC (Electronic Parts Catalogue) orders, including TTC and Multicat suppliers.
• Oversee back orders, maintaining a list and obtaining ETD (Estimated Date of Departure) information from suppliers, updating the SAP system accordingly.
• Ensure all parts have an ETD for distributors and assist with back-order inquiries.
• Process SMR (Spare Parts Mispacking Report) claims, checking and submitting them to TSAM, raising debit/credit notes and obtaining authorization.
• Conduct training sessions for distributors on the AMS Parts Portal, procurement processes, and portal usage.
• Update SAP with Portuguese part descriptions and Angola HS codes.
• Monitor customer inquiries on pricing and support queries, understanding AMS pricing structures and providing support.
• Prepare daily validation requests and pricing enquiries, submitting Kaizen ideas to the procurement team quarterly.
• Participate in supplier meetings and KPI reviews, raising operational challenges and supporting countermeasures.
• Foster daily communication and relationships with suppliers and communicate new product information to customers.
• Prepare the OTD (Order to Delivery) KPI report monthly and develop action plans for areas of concern from distributor meetings.
• Action plans for GAP/concerns raised in CSI, update the sales multiple report to distributors within agreed timelines, and issue POSS reports accordingly.
• Import EPC DVD invoices monthly and email order inflow reports weekly.
• Email the monthly order ratio to distributors and prepare weekly order update reports for various distributions.
• Monitor customer inquiries on pricing and support queries.
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