Customer Experience Officer

**Job Profile Summary** - The Customer Experience Lead (CEL) is responsible for leading and executing work that contributes to the Store’s operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget...

The Head of Customer Experience responsibilities includes creating a world-class experience for our clients customers and clients during every interaction. The expectations are that the ideal candidate would make use of three disciplines to improve customer experiences:1. customer loyalty management,2. customer relationship management3. and customer value...

Job Description To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice - Contribute to cost efficiencies through responsible...

**Job Description**: - Map the entire customer experience considering - Presales journey review and audit inbound and outbound marketing strategies and channel performance. How customers interact with the business, how they first become aware of our products offerings, how they engage for the first time i.e., the entire presales journey - Sales the entire...

Minimum Requirements:Minimum of 5 to 10 years’ experience in a Customer Experience Specialist capacity at Automotive OEM LevelTertiary Qualification in Marketing | Branding or similar Strong working knowledge in Automotive OEM Customer Experience, Loyalty Programme and Event disciplinesParticipation in OEM Product positioning, Creative and...

Minimum Requirements:Minimum of 5 to 10 years’ experience in a Customer Experience Specialist capacity at Automotive OEM LevelTertiary Qualification in Marketing | Branding or similar Strong working knowledge in Automotive OEM Customer Experience, Loyalty Programme and Event disciplinesParticipation in OEM Product positioning, Creative and...

Minimum Requirements: Minimum of 5 to 10 years’ experience in a Customer Experience Specialist capacity at Automotive OEM Level Tertiary Qualification in Marketing | Branding or similar  Strong working knowledge in Automotive OEM Customer Experience, Loyalty Programme and Event disciplines Participation in OEM Product positioning, Creative and...

**Job Number** - 70925 **Job Type** - Permanent **Job Title** - (D8987) OEM Customer Experience Specialist (Passen **Computer Skills** - MS Office **Industry** - Automotive **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng - An up and coming, fast growing automotive OEM requires an experienced Passenger Vehicle Customer Experience...

Purpose of role:The primary purpose of the Chief Experience Officer at SEB is to continuously work to improve SEB’s relationship with its clients and members and to provide a positive and consistent client experience. Included in this is the ability to organize and develop a way to measure how our clients perceive the service that SEB provides.S/he will be...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.PurposeThe Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs.They will have the responsibility for customer...

**Job ID**: 83684**Date Posted**: Posted 45 mins ago**Location**: Johannesburg**Job Title**: SENIOR SPECIALIST CUSTOMER EXPERIENCE JOURNEY ARCHITECT (6/12 MONTHS) FTC - JOHANNESBURG - GAUTENG **KEY OBJECTIVES** Business Analytics Management - Agile business analysis to document detailed requirements for business change. - Eliciting requirements from...

The Senior Manager Customer Experience will interface with Operations Delivery and Optimisation roles to ensure data driven KPIs are established, implemented and monitored. Will be responsible for customer and governance and integrated planning enterprise wide. Will be responsible for overseeing the overall experience customers have during their interaction....

**CONTRACT ROLE: 6-12 MONTHS (ON-SITE)** **Key Roles and Responsibilities**: - Agile business analysis to document detailed requirements for business change - Eliciting requirements from different stakeholders in order to give appropriate recommendations. - Recording and representing - Production and deployment service. - Improve process efficiency by the...

**Job Description**: BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties. PURPOSE The main purpose of this position is driving the...

**Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Chief Customer Officer- Location- Selby - Johannesburg, GP 2001 ZA (Primary)-...

Our client, a well-established QSR (Quick Service Restaurant) company is recruiting for an experienced Events Coordinator & Customer Liaison Officer to join their team. **Job Purpose**: To plan and ensure smooth implementation of events and activations as well as assist with the implementation of other marketing strategies to meet organisational objectives....

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with...

Looking for an opportunity to put your charming personality and quick wit to work? Look no further! A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a **Customer Service Agent** to join their team in **Johannesburg**. You will form part of their high...

Manager, Customer SuccessWe're your dream Customer Success Team! Customer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team’s customer base, assisting with Mimecast...