Oem Customer Experience Specialist

2 weeks ago

Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 70925

**Job Type**
- Permanent

**Job Title**
- (D8987) OEM Customer Experience Specialist (Passen

**Computer Skills**
- MS Office

**Industry**
- Automotive

**City**
- Johannesburg (Incl. Northern Suburbs)

**Province**
- Gauteng
- An up and coming, fast growing automotive OEM requires an experienced Passenger Vehicle Customer Experience Specialist**The main duty** will be to oversee the customer operating and customer loyalty programmes and events.- **Responsibilities**:

- Development and management of a customer loyalty programme for brand and create lifetime value through the programme.
- Evaluate the performance of the programmes and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals).
- Planning and execution of brands customer events. Support with project and event executions for the Brand.
- The organisation's completion of both online and offline customer activities
- Set up a scoring system for customers to recommend potential customers to purchase cars.
- Manage all day-to-day activities associated with the overall success and growth of assigned loyalty programmes and customer events.
- Completion of dealer instruction manuals.
- Recruitment of new customers and brand ambassadors for the brand
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, and actions taken in collaboration with the customer care department.
- Track and compile regular user analysis data based on sales information (customer portrait analysis, customer demand analysis)
- Dealer customer operation support (activity guidebook, execution guide)
- Develop long-term customer operation strategy output and adjustment, coordinate with Brand and aftersales department. Support in marketing strategy by providing ideas based on customer analysis.**Inherent Requirements**

**Requirements**:

- Bachelor's degree
- 2 - 5 years' experience in marketing / brand coordination
- Brand experience is required.
- Experience in developing customer loyalty programs for an OEM is essential.
- Automotive OEM experience is essential.

**Skills**:

- Excellent written and verbal communication skills.
- Out-of-the-box thinker.
- Ability to manage multiple priorities.
- Presentation skills and MS Office suite skillset.

**What Qualification**

**Minimum Qualification**
- Bachelors

**Status**
- Available

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