Events Coordinator

2 weeks ago

Johannesburg, South Africa Surgo HR & Training Full time

Our client, a well-established QSR (Quick Service Restaurant) company is recruiting for an experienced Events Coordinator & Customer Liaison Officer to join their team.

**Job Purpose**:
To plan and ensure smooth implementation of events and activations as well as assist with the implementation of other marketing strategies to meet organisational objectives. Effective administration duties within the marketing department with particular focus on customer relations and providing superior customer service.

**Responsibilities**:
Planning and implementation of Events, Functions and Retail Activations

Internal communication and co-ordination to mobilise the relevant team members to ensure smooth running of Restaurant and Retail Events

Assist with customer service including responding to customers’ special requests, complaints, and loyalty programs

Assist with the relevant and necessary internal investigation required to resolve customer complaints

Assist with social media community management, engagement, comments and complaints

Assist with content for bi-monthly internal newsletters with insights from our area Managers, Store Managers and Management team

Assist with implementing CSI initiatives for charity and school events/functions

Assist with website updates, blogs, and content

Assist with day-to-day operations and availability of 3rd party platforms such as Uber Eats, MrD and Bolt

Afterhours assistance for stores with order queries will be required from time to time

Assist with restaurant and retail store visits and detailed store reports

Assist with internal communication to co-ordinate promotions, pricing adjustments and other operational aspects

Support the Marketing Manager in all aspects of administration & planning not necessarily limited to the above

Assisting with general administration duties unrelated to marketing if required

**Qualification and Attributes required**:
Business or marketing-related degree or equivalent professional qualification

Relevant 5 years working experience with 1 - 2 years’ experience in a similar position

Excellent written and verbal communication skills

Presentable and professional

Strong organisation, strategic, analytical and project management skills

Understanding of the marketing mix and the full spectrum of marketing tools available

Demonstrate creativity and documented immersion in social media and Marketing practices

In-depth knowledge and understanding of the digital landscape, in particular Social Media platforms, their respective participants (Facebook, Twitter,YouTube, Instagram, Pinterest etc.) and how each platform can be deployed in different scenarios

Understanding of advertising and PR and the roles they play in marketing Proficient in Word, Excel, and PowerPoint

Organised, multitasking and adherence to deadlines

Customer focused with acute attention to detail

Flexible demeanour and a go-getter

**Advantageous**: understanding of printing processes and specs, understanding of SEO & Google Analytics, understanding of social media paid advertising

**Salary**: Market related (negotiable based on level of experience)

**Working Hours**: 8am to 5pm, Monday to Friday

**Location**: Morningside, JHB (Head Office)

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