Chief Customer Officer

2 weeks ago

Johannesburg, South Africa BankservAfrica Full time

**Do you see a future that includes more?**
**More exposure to innovative technologies, more personal growth, more experience?**
**Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**:

- Job Title- Chief Customer Officer- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Occupational Level- Top Management- Job Category- Business Operations- Job Type- Permanent**OUR THINKING**
We provide skills, development opportunities and leadership support to our people so that they can hone their skills to do more and give more in support of each other, our clients, and our communities in a supportive, yet performance driven, environment.

**WHO WE ARE**
We're an innovative technology company with strong ties to the financial industry. Innovating bank interoperability since 1972, supporting the growth of the South African Economy and individuals across the continent, is what we excel at. Continuously striving for financial inclusion and providing everyone with access to the digital economy enabling them to do more, get more and benefit from financial inclusion so that they can give more.

**WHAT WE DO**
Access to financial Inclusion ensures individual growth and economic growth - securing the growth of the African nation. We have served this noble purpose for five decades across the African Continent and our growth spurs us on to do more, give more and include more.

We are firm believers in our people and the Adaptability Quotient (AQ) inherent in each of us that makes us strive to thrive. BankservAfrica have a high AQ and it is this quality that has driven our business to continuously innovate and evolve, building capability and capacity to include more, enabling greater access to the country’s financial landscape.

**WHERE WE'RE GOING**
The payments landscape is being modernised globally and, therefore, ours is an exciting industry to be part of. New technologies are the main thrust driving this change. Technology enables the possibilities, and people’s ingenuity creates opportunities.

As an enabler our future plans are orchestrated around assembling a central payments environment that actively seeks and acquires strategic partners to enable service extensions. The core of our Financial Services Platform is a fully interoperable, cloud-ready composite platform delivering real-time value transfer and settlement, enhanced by a range of value-added services. The platform will leverage technological advancements aimed at:

- Managing complex volumes
- Faster deployment and faster change
- Personalised user experiences, with standardised platform experiences being the norm

Doing more will be realised through our creation of platform extension partners who will benefit from our standardised API capability which they in turn can offer to their clients, giving more. We aim to include new Market Actors through our value chain extension which will allow 'pass-through' connection in those cases where an existing actor passes services through a new actor enabling them to give more to the ecosystem without compromising the security or the role of the heavily regulated financial institutions.
- WHAT YOU WILL DOBankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.

PURPOSE

The main purpose of this position is driving the customer strategy and service efforts of the company. This includes building strong relationships with existing and prospective customers, lead generation, managing commercial propositions to those customers and giving direction into product roadmaps. In addition, the role will lead strategic planning and guide all marketing and public relations activities across the company. Importantly the role is also responsible for ensuring the company’s revenue targets are met whilst overseeing the company’s pricing strategies.
- You will engage with the following stakeholders:
- Customers (current and prospective)
- Executive Management of BankservAfrica and its Board of Directors
- All Divisional Managers
- Product Owners
- Project Managers
- Customer Relations
- Technology Operations Teams
- Finance Manager
- Regulators e.g. PASA, SARB
- Decision Makers / Influencers e.g. SABRIC, BASA, Government etc.
- Sales Managers of Solution Suppliers
- Other international payments market infrastructure providers

The Chief Customer Officer is a member of the Executive Committee, whose purpose of which is to, provide strategic leadership, jointly agree on decisions that affect the well-being and sustainability of the company, and is integral to meeting the organisation’s strategic objectives.

Your key responsibilities include:

- Sustained Business Growth:
- Lead generation
- Developing new lines of business to achi

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