Customer Experience Manager

The Objective of the Role: The Customer Experience and Social Media Specialist role is integral to creating a cohesive and positive brand experience across multiple customer touchpoints. By merging traditional customer service responsibilities with social media management and community engagement, this role ensures that the organization delivers consistent,...

One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.PurposeThe Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs.They will have the responsibility for customer...

The Senior Manager Customer Experience will interface with Operations Delivery and Optimisation roles to ensure data driven KPIs are established, implemented and monitored. Will be responsible for customer and governance and integrated planning enterprise wide. Will be responsible for overseeing the overall experience customers have during their interaction....

The Head of Customer Experience responsibilities includes creating a world-class experience for our clients customers and clients during every interaction. The expectations are that the ideal candidate would make use of three disciplines to improve customer experiences:1. customer loyalty management,2. customer relationship management3. and customer value...

Company Description **About Kaelo** Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and...

Location - South Africa - Johannesburg - Travel required - No travel is expected with this role - Job category - Marketing - Relocation available - This role is not eligible for relocation - Job type - Professionals - Job code - RQ069311 - Experience level - Intermediate Job summary **Entity**: Customers & Products **Job Family Group**: Marketing...

**Job Summary**: As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience. **Minimum Qualifications and Experience**: - Diploma: Marketing or healthcare related. - 3 - 5 years in a health care environment. - Experience as a...

**Responsibilities**: - Development and management of a customer loyalty programme for the brand and create lifetime value through the programme. - Evaluate the programmes performance and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals). - Planning and...

Job Description To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice - Contribute to cost efficiencies through responsible...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...

Minimum Requirements:Minimum of 5 to 10 years’ experience in a Customer Experience Specialist capacity at Automotive OEM LevelTertiary Qualification in Marketing | Branding or similar Strong working knowledge in Automotive OEM Customer Experience, Loyalty Programme and Event disciplinesParticipation in OEM Product positioning, Creative and...

Minimum Requirements:Minimum of 5 to 10 years’ experience in a Customer Experience Specialist capacity at Automotive OEM LevelTertiary Qualification in Marketing | Branding or similar Strong working knowledge in Automotive OEM Customer Experience, Loyalty Programme and Event disciplinesParticipation in OEM Product positioning, Creative and...

Minimum Requirements: Minimum of 5 to 10 years’ experience in a Customer Experience Specialist capacity at Automotive OEM Level Tertiary Qualification in Marketing | Branding or similar  Strong working knowledge in Automotive OEM Customer Experience, Loyalty Programme and Event disciplines Participation in OEM Product positioning, Creative and...

Manager, Customer SuccessWe're your dream Customer Success Team! Customer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team’s customer base, assisting with Mimecast...

KEY RESPONSIBILITIES: - Oversees the entire research process from start to finish together with the Senior Research Executive - Timing, briefs (project and interviewer / moderator), moderating (in the qualitative team), desk research, screener design, questionnaire / discussion guide design, sampling, analysis plans, tab specs, data processing, report...

Mimecast’s job vacancy, Career and Recruitment Job title : Manager, Customer Success (people management and customer success experience essential) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries In this role you will be responsible for understanding Mimecast’s...

**CX **Design Governance** - Draw up a governance blueprint, both to set up a mechanism to make decisions on cross-cutting initiatives and to align new and ongoing initiatives in each function with overall customer-experience objectives - Utilize insights from research to direct the strategic design of customer journeys, in conjunction with leadership -...

Customer Success Advocate - We're your dream customer team!- In this role your core focus will be on ensuring customer delight. You will be responsible as the first point of contact to assist your customers based on individual customer needs. It is a demanding role with many outcomes expected. It requires a highly-organized and efficient individual with...

A popular holiday destination group of companies is in the process of employing X2 Customer Experience Executive (Holiday Concierge) to execute all functions relating to club members, s.a. reservation bookings, account management, customer care, eGuest admin and Membership optimisation via sales & upgrading. _This is a great opportunity for the young and...

Key Responsibilities: Overall management of selected client accounts. Oversees all team projects, research disciplines, meeting objectives, adherence to quality standards, value add / insights, meeting of deadlines and budgets. Supports the Service Line Manager and Service Line Lead in managing the research team – RA, RE, SRE levels. Liaises with...