Customer Experience Advisor

1 month ago


Johannesburg, South Africa FirstRand Full time

Job Description

To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
- Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
- Contribute to teamwork and inclusivity within own team
- Identify and utilise opportunities to assess and improve own performance
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Build and maintain stakeholder relationships
- Deliver customer service through adherence to quality service standards

Job Details

Application Closing Date

14/05/24



  • Johannesburg, South Africa Samsung Customer Care Center Full time

    Role Summary: The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout. We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...


  • Johannesburg, South Africa Webhelp Full time

    **Advisor** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: **Reimagine your career** Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an...


  • Johannesburg, South Africa FirstRand Full time

    Job Description To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice - Contribute to cost efficiencies through responsible...


  • Johannesburg, South Africa Webhelp Full time

    **Advisor** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - Are you a night owl? Are you available to work shifts between 5pm and 4am? Passionate about customer service? This is your opportunity to join our dynamic US campaign as a Customer Service Advisor in Braamfontein. Earn a competitive salary that rewards your...


  • Johannesburg, South Africa Webhelp Full time

    **Job Advert** Reimagine your career** Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix + Webhelp in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign. With game-changers in over 70 different...

  • Service Advisor

    1 month ago


    Johannesburg, South Africa First Degree Recruitment Full time

    Vacancy for a Vehicle Service advisor with a vehicle dealership in **Middelburg, Mpumalanga** **_ Duties_**: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer satisfaction of vehicles...


  • Johannesburg, South Africa The Recruitment Council Full time

    This leading Asset Manager is looking for a Financial Advisor Liaison Consultant in Customer Services to join their team. **Responsibilities**: - Manage flow of work items (Instructions, queries, requests) - Manage exceptions of internal and external stakeholder - Log and resolve queries. Be able to give feedback on relevant queries as and when needed. -...


  • Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Southern Suburbs - Auto Body Repair Centre - R 15 000 - R 20 000 Monthly - Job ref: WP012850/SD - Vacancy type: Permanent SHIFTINTOHIGHCAREER to a well-established and highly successful Auto Body Repair Centre that requires the services of a Customer Service Advisor **Minimum Requirements**: - Must have a minimum of 2 to 4 years’ recent...


  • Johannesburg, South Africa MSA Outsourcing Solutions Full time

    Job DescriptionMSA Outsourcing Solutions is seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and maintaining strong relationships.As a Call Handler (Virtual Personal...


  • Johannesburg, South Africa Webhelp Full time

    **Job Advert** If you’re looking for an opportunity to jump start your career then this is your time to shine! We’re looking for dynamic team players with a passion for people to provide exceptional customer service experiences on a dynamic campaign in our Braamfontein office. As a Customer Service Advisor you’ll need to be a fast learner and quick...


  • Johannesburg, South Africa Webhelp Full time

    **Job Advert** If you’re looking for an opportunity to jump start your career and gain experience with different customers and clients, this is your time to shine! We’re looking for dynamic team players with a passion for people to provide exceptional customer service experiences on a dynamic campaign in our Braamfontein office. As a Customer Service...


  • Johannesburg, South Africa Webhelp Full time

    **Job Advert** Ignite your career and accelerate towards success with Webhelp! We're thrilled to offer you an extraordinary opportunity that not only guarantees an all-inclusive salary package of R8862, but also empowers you to take control of your time. Work the night shifts from 5pm to 4am, allowing you to shape your day as you see fit. And that's not...


  • Johannesburg, South Africa Webhelp Full time

    **Advisor** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: **Reimagine your career** What if you could make your job fit your lifestyle instead of it being the other way around? With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a...


  • Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single - or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse Our passion is to...

  • Service Advisor

    1 month ago


    Johannesburg, South Africa First Degree Recruitment Full time

    **Service advisor / Aftersales consultant** Vacancy for a Vehicle Service advisor with a vehicle dealership in Johannesburg North **_ Duties_**: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring...

  • Service Advisor

    1 week ago


    Johannesburg, South Africa First Degree Recruitment Full time

    **Service advisor / Aftersales consultant** Vacancy for a **Vehicle Service advisor **with a vehicle dealership in Bryanston. **_ Duties_**: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer...

  • Service Advisor

    1 month ago


    Johannesburg, South Africa First Degree Recruitment Full time

    **Service advisor / Aftersales consultant** Vacancy for a Vehicle Service advisor with a vehicle dealership in the Northern Parts of Johannesburg **_ Duties_**: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles,...


  • Johannesburg, South Africa Webhelp Full time

    **Job Advert** Are you a night owl? Are you available to work shifts between 5pm and 4am? Passionate about customer service? This is your opportunity to join our dynamic US campaign as a Customer Service Advisor in Braamfontein. Earn a competitive salary that rewards your hard work with an all-inclusive package valued at R11,500 with additional incentives...

  • Service Advisor

    2 months ago


    Johannesburg North, South Africa SydSen Recruit Full time

    Gauteng, Johannesburg North - (Market related, Negotiable) Dealership Service Advisor - Johannesburg North, Gauteng - Our client based in Johannesburg North, is looking for an experienced Dealership - **Service Advisor** to join their service department.**Requirements**: - Matric Certificate - Drivers license - Experience working in a franchise dealership...

  • Service Advisor

    2 months ago


    Johannesburg, South Africa First Degree Recruitment Full time

    Service advisor Vacancy for a Vehicle Service advisor with a vehicle dealership in Johannesburg.Duties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer satisfaction of vehicles...