IT Service Maintenance/ Support Agent

2 days ago


Durban, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Investigation and resolution of issues, including performance monitoring

Provide advice and training to users

Close collaboration with the system's developers

Carries out agreed operational procedures, including network configuration, installation and maintenance

Collect and report on network load and performance statistics

Implementation of maintenance and installation work

Carry out system backups, restoring data where necessary

Investigates problems in systems, processes and services

Professional body membership a Plus

Industry recognised qualification

**Skills an experience**:
Three years of managing customer/stakeholder expectations

Project skills, including experience in planning and effective time management

The ability to analyse data, recognise problems and formulate solutions

Understanding the techniques of the team and collaborative working

Excellent communication and presentation skills

Stakeholder engagement



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