Front Office Guest Service Agent

4 weeks ago

Durban, South Africa Hilton Full time

A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As Front Office Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Operations Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**

Front Office Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

**It would be advantageous in this position for you to demonstrate the following capabilities and distinctions**:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**

As South Africa's first Hilton Garden Inn, this internationally acclaimed hotel is ideally located within the business hub of the bespoke, mixed-use Umhlanga Arch Development only 20 minutes from King Shaka International Airport. Attracting both local and international travelers that can enjoy sub-tropical weather, incredible Blue Flag beaches, heritage and history, infinite nature and activities.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Front Office Guest Service Agent

    4 weeks ago

    Durban, South Africa Hilton Full time

    Front Office Guest Service Agent A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Guest Service Agent, you will serve on the Front Office Team, to provide services for...

  • Front Office Guest Service Agent

    2 months ago

    Durban, South Africa Hilton Full time

    A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    2 months ago

    Durban, South Africa Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Front Office Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Top Talent Recruitment Full time

    As the Front Office Manager, you will have the prestigious opportunity to oversee all facets of the front desk operations at our client's magnificent 4-star hotel in Umhlanga. You will lead a team of dedicated front office staff to ensure unparalleled standards of guest satisfaction, efficiency, and sophistication are consistently upheld.DescriptionManage...

  • Front Office Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa HotelJobs Full time

    Iconic 5* Hotel in Durban North is looking for a Front Office Manager. Guest Services: Ensuring exceptional guest service is provided by the front office team. This involves managing the front desk operations, handling guest inquiries, complaints, and requests, and ensuring all guests have a memorable and positive experience during their stay. Team...

  • Front Office Manager

    1 month ago

    Durban, South Africa The Right Company Full time

    **FRONT OFFICE MANAGER - DURBAN - Rnegotiable DOE** Currently recruiting for a highly skilled and dynamic FRONT OFFICE MANAGER for a stunning 5* Hotel in Durban whose key leadership role will be instrumental in overseeing the smooth and efficient operation of the overall department(s), including Switchboard, Concierge, Front Desk, Night Audit, Guest...

  • Front Office Manager

    19 hours ago

    Durban, South Africa Hilton Durban Hotel Full time

    DescriptionA Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?As Front Office Manager within Hilton Durban, you will oversee the Front Office Team which is the main connection between the Guest,...

  • Front Office Manager

    3 weeks ago

    Durban, South Africa Immploy Recruitment Full time

    Front Desk Operations Team Leadership Guest Satisfaction Financial Management Reservation Management Compliance and Security Reporting and Analysis Collaboration and Communication Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Minimum of 5 years of experience in front office operations within the...

  • Front Office Receptionist

    2 days ago

    Durban, South Africa Hilton Durban Hotel Full time

    DescriptionA Front Office Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As a Front Office Receptionist within Hilton Durban, you will provide reception services for Guests to contribute to an overall exceptional...

  • Front Office Manager Umhlanga

    1 week ago

    Durban, South Africa Marriott International, Inc Full time

    **Job Number** 23137467 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Front Office Manager

    1 month ago

    Durban, South Africa HotelJobs.co.za Full time

    Iconic 5* Hotel in Durban North is looking for a Front Office Manager. - Guest Services: Ensuring exceptional guest service is provided by the front office team. This involves managing the front desk operations, handling guest inquiries, complaints, and requests, and ensuring all guests have a memorable and positive experience during their stay. - Team...

  • Front Office Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Immploy Recruitment Full time

    Front Desk OperationsTeam LeadershipGuest SatisfactionFinancial ManagementReservation ManagementCompliance and SecurityReporting and AnalysisCollaboration and CommunicationBachelor's degree in Hospitality Management, Business Administration, or a related field.Minimum of 5 years of experience in front office operations within the hospitality industry, with...

  • Asstmgr-front Office I sa

    1 week ago

    Durban, South Africa Marriott International, Inc Full time

    **Job Number** 23100209 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Front Office Manager

    3 weeks ago

    Durban, South Africa Hospitality Jobs Africa Full time

    Manage and supervise the daily operations of the front desk, including check-in/check-out procedures, reservations, guest services, and concierge services. Train, mentor, and inspire front office staff to deliver unparalleled customer service and adhere to the hotel's exquisite policies and procedures. Maintain meticulous records of room availability,...

  • Assistant Front Office Manager

    2 weeks ago

    Durban, South Africa Hospitality Jobs Africa Full time

    Assist the Front Office Manager in overseeing all aspects of the front desk operations, including guest check-in and check-out, reservations, and concierge services Train and develop front desk staff, providing guidance and coaching to ensure exceptional service and guest satisfaction Ensure smooth and efficient operations, addressing any guest concerns or...

  • Front Office Assistant

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa HotelJobs Full time

    A luxury lodge committed to providing exceptional guest experiences in a beautiful natural setting, is seeking a Front Office Assistant to ensure seamless guest stays.Responsibilities: Guest Hosting: Welcome and assist guests. Host guests at dinner. Address inquiries and special requests. Ensure guest satisfaction. Reservations Management: Handle...

  • Reservationist / Front Office Manager

    3 weeks ago

    Durban, South Africa YODA LABOUR HIRE Full time

    **Reservation / Front Office Manager - Salary R15 000 per month** **Minimum 5 years prior hotel Reservations Managerial experience** **Diploma / Degree compulsory in Marketing / Tourism** Must have **Opera Experience (Compulsory)** Experience to Manage staff. Must be Fluent in **English (Speak/Read/Write)** Ability to provide and interpret a variety of...

  • Front Desk Receptionist

    3 weeks ago

    Durban, South Africa Yoda Labour hire Full time

    **Front Desk Receptionist - Hotel (Salary: R6000 - R8000 Per Month)** Minimum 2 years experience in Front Desk at a Hotel Knowledge of OPERA SYSTEM (Compulsory) Compulsory Grade 12 with Diploma/Degree in Tourism Scheduling guest Reservations, assisting guests with checking in and out of the hotel Handling various Administrative tasks, such as creating...

  • Reservationist / Front Office Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa YODA LABOUR HIRE Full time

    Reservation / Front Office Manager - Salary R15 000 per monthMinimum 5 years prior hotel Reservations Managerial experienceDiploma / Degree compulsory in Marketing / TourismMust have Opera Experience (Compulsory)Experience to Manage staff. Must be Fluent in English (Speak/Read/Write)Ability to provide and interpret a variety of instructions furnished in...

  • Front Desk Staff

    5 days ago

    Durban, South Africa Crew Life at Sea Full time

    Key Responsibilities: - Greet guests in a friendly and professional manner, providing a positive first impression **onboard the cruise ship** - Check guests in and out, ensuring all necessary documentation is completed accurately and efficiently - Handle guest inquiries and requests promptly and courteously, providing information and assistance as needed -...