Front Office Guest Service Agent
6 months ago
Front Office Guest Service Agent
A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Front Office Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Operations Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
**What are we looking for?**
Front Office Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
**It would be advantageous in this position for you to demonstrate the following capabilities and distinctions**:
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
**What will it be like to work for Hilton?**
As South Africa's first Hilton Garden Inn, this internationally acclaimed hotel is ideally located within the business hub of the bespoke, mixed-use Umhlanga Arch Development only 20 minutes from King Shaka International Airport. Attracting both local and international travelers that can enjoy sub-tropical weather, incredible Blue Flag beaches, heritage and history, infinite nature and activities.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
-
Front Office Guest Service Agent
3 months ago
Durban, South Africa Hilton Full timeFront Office Guest Service Agent A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Guest Service Agent within Hilton Garden Inn Umhlanga Arch, you will serve on the Front...
-
Front Office Guest Service Agent
6 months ago
Durban, South Africa Hilton Full timeA Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...
-
Night Guest Service Agent
4 months ago
Durban, South Africa Hilton Full timeNight Guest Service Agent A Night Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. This role predominantly entails night work however there will be a large extent of day shifts embodied as well, therefore the successful applicant is...
-
Front Office Manager
4 months ago
Durban, South Africa HotelJobs.co.za Full time(Applicants must be based in Durban to attend face to face interviews)._ **Duties and Responsibilities** - Managing the daily operations of the front office, including guest check-ins and check-outs - Leading and training the front office team to maintain high service standards - Ensuring accurate and timely processing of guest reservations and payments -...
-
Front Office Supervisor
4 months ago
Durban, South Africa Hilton Full timeFront Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor within Hilton Garden Inn Umhlanga Arch, you will oversee the front office activities...
-
Front Office Supervisor
1 month ago
Durban, South Africa Hilton Full timeFront Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor within Hilton Garden Inn Umhlanga Arch, you will oversee the front office activities...
-
Front Office Manager
6 months ago
Durban, South Africa Immploy Recruitment Full timeFront Desk Operations Team Leadership Guest Satisfaction Financial Management Reservation Management Compliance and Security Reporting and Analysis Collaboration and Communication Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Minimum of 5 years of experience in front office operations within the...
-
Assistant Front Office Manager
2 weeks ago
Durban, South Africa HotelJobs.co.za Full timeAre you passionate about delivering exceptional guest experiences? We are looking for a dynamic and dedicated Assistant Front Office Manager to join our upmarket hotel in Umhlanga. If you thrive in a fast-paced environment and have a flair for leadership, we want to hear from you! **Key Responsibilities**: - Lead and supervise front office staff, ensuring...
-
Front Office Manager Umhlanga
4 weeks ago
Durban, South Africa Marriott International, Inc Full time**Additional Information** **Job Number**24204656 **Job Category**Rooms & Guest Services Operations **Location**Protea Hotel Durban Umhlanga, Protea Mall, Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa, 4320 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager...
-
Front Office Team Lead
4 months ago
Durban, South Africa Hilton Full timeFront Office Team Lead A Front Office Team Lead supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Front Office Team Lead, you will supervise Reception operations and set departmental goals and targets to ensure a continuously...
-
Front Office Manager
6 months ago
Durban, South Africa Hospitality Jobs Africa Full timeManage and supervise the daily operations of the front desk, including check-in/check-out procedures, reservations, guest services, and concierge services. Train, mentor, and inspire front office staff to deliver unparalleled customer service and adhere to the hotel's exquisite policies and procedures. Maintain meticulous records of room availability,...
-
Assistant Front Office Manager
6 months ago
Durban, South Africa Hospitality Jobs Africa Full timeAssist the Front Office Manager in overseeing all aspects of the front desk operations, including guest check-in and check-out, reservations, and concierge services Train and develop front desk staff, providing guidance and coaching to ensure exceptional service and guest satisfaction Ensure smooth and efficient operations, addressing any guest concerns or...
-
Reservationist / Front Office Manager
6 months ago
Durban, South Africa YODA LABOUR HIRE Full time**Reservation / Front Office Manager - Salary R15 000 per month** **Minimum 5 years prior hotel Reservations Managerial experience** **Diploma / Degree compulsory in Marketing / Tourism** Must have **Opera Experience (Compulsory)** Experience to Manage staff. Must be Fluent in **English (Speak/Read/Write)** Ability to provide and interpret a variety of...
-
Front Office Manager
4 months ago
Durban, South Africa HotelJobs.co.za Full timeA 4* resort hotel with over 100 rooms seeks an experienced Front Office Manager matching the following requirements: - Hotel management diploma - Minimum 2 years in a front office Manager position in a resort or hotel with over 90 rooms - Will be responsible for Front Office, Guest relations, Reservations and certain financial aspects (Debtors, Petty Cash,...
-
Reservations & Gc&e Agent
6 months ago
Durban, South Africa Hilton Full timeA Reservations & GC&E Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation & GC&E Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation &...
-
Front Desk Receptionist
6 months ago
Durban, South Africa Yoda Labour hire Full time**Front Desk Receptionist - Hotel (Salary: R6000 - R8000 Per Month)** Minimum 2 years experience in Front Desk at a Hotel Knowledge of OPERA SYSTEM (Compulsory) Compulsory Grade 12 with Diploma/Degree in Tourism Scheduling guest Reservations, assisting guests with checking in and out of the hotel Handling various Administrative tasks, such as creating...
-
Food & Drink Service Agent
6 months ago
Durban, South Africa Hilton Full timeA Food & Drink Service Agent is responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience while working to achieve departmental targets. **What will I be doing?** As a Food & Drink Service Agent, you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent...
-
Front Desk Staff
6 months ago
Durban, South Africa Crew Life at Sea Full timeKey Responsibilities: - Greet guests in a friendly and professional manner, providing a positive first impression **onboard the cruise ship** - Check guests in and out, ensuring all necessary documentation is completed accurately and efficiently - Handle guest inquiries and requests promptly and courteously, providing information and assistance as needed -...
-
Guest Relations Officer
6 months ago
Durban, South Africa Immploy Recruitment Full timeGuest Services Guest Satisfaction Relationship Building Coordination with Departments Administration Promotion and Upselling Training and Development Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. Minimum of 3 years of experience in a guest-facing role within the hospitality industry. Excellent...
-
Reservations and Guest Services Manager
4 weeks ago
Durban, KwaZulu-Natal, South Africa RareCruit (Pty) Ltd Full timeCompany Overview: RareCruit (Pty) Ltd is a reputable recruitment agency specializing in placing top talent in prestigious hotels and lodges across Southern Africa. Our clients' reserve, nestled between the iconic Kruger National Park and the vibrant city of Durban, offers an unparalleled retreat into the heart of the African wilderness.We are seeking a...