IT Support Technician
1 month ago
Core Description
**Key Deliverables / Primary Functions**
**Primary Function**
- Respond and resolve support requests and service tickets
- Installing and configuring client computer systems.
- Responding to client IT support requests.
- Meeting with clients to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good client relations.
- Tracking and managing work records.
- Compiling job reports.
- End-User Management
**Hardware / Software**
- Installation and configuration of computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems and networks
- Responding timeously to service issues and requests.
- Providing technical support across the company (this may be in person or over the phone)
- Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and work on customers sites, ensuring service excellence & continuity.
Qualifications and Experience
- BTEC / Bachelor of Science in Information Technology Preferred
- 1-3 Years onsite experience
**Behavioural Competencies Required**
- Good time management skills.
- Good interpersonal skills.
- Good communication skills.
- Well attired.
- Ability to think critically.
**Job Types**: Full-time, Temporary
Contract length: 3 months
Pay: R13 000,00 per month
**Education**:
- Diploma (preferred)
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