Service Line Lead

4 months ago


Johannesburg, South Africa Ipsos Full time

Key Responsibilities:

- Client relationship and stakeholder engagement with overall responsibility for customer understanding
- Ensure Innovation maintains, builds, and develops core accounts
- Acts as the executive sponsor to core accounts with strategic input and involvement
- P&L ownership and overall financial management of service line
- Budgeting and contract negotiations
- Achieve profitable revenue target for the Service Line to ensure year on year growth in operating profit
- Achieving absolute gross margin target for the Service Line
- Define suitable metrics and targets and lead the team to meet them
- Articulate a vision for the Innovation business direction and goals, one which is understood at every level
- Create a high-performance culture and ensure talent is engaged, developed and retained
- Ensure that Ipsos Values are incorporated into everything we do
- Develop an entrepreneurial and ideas-focused environment
- Establish rapport and credibility with direct reports
- Ensure that talented people are engaged, developed and retained
- Create opportunities, lead and deliver activities that make Ipsos known, e.g., press releases, publications, client events, appearing at conferences, etc.
- Acts as the Innovation thought leader for the region
- Communicate, advocate, and implement the team and company strategy, business objectives, and plans
- Consider the ‘bigger picture' and think ‘longer term’ when making decisions
- Lead corporate and team initiatives to raise the profile of Ipsos
- Enhance people management skills amongst all leaders

Knowledge and Skills:
Education
- School: Matric
- Professional / Tertiary: A degree / diploma in Marketing, Psychology, Sociology, Statistics, Economics or Business is essential (an honours degree would be an advantage)

Experience
- Minimum 10-years’ experience in research of which 5 should be IUU experience
- Client relationship management / stakeholder management
- Business management
- Talent Leadership and people

Additional requirements:

- Market Research expertise; methods expertise in the Service Line
- Mastering of services inside the Service Line
- Strong client industry knowledge
- Familiarity with, and curiosity about, other Service Lines
- Analytical skills
- Issue / crisis management
- Risk management
- Strategic thinking
- Communication
- Team spirit
- Client-centricity
- Ability to work in an international environment
- English fluency


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