Marketing and Product Development Assistant

3 months ago

Edenvale, South Africa Signature Cosmetics Full time

Assist with requests including but not limited to briefing templates, feedback forms for China, sending parcels, general office admin, and ad hoc requests
- Respond to all consumer complaints and escalate concerns as and when required
- Ensure that the full reporting procedure for product complaints is adhered to
- Perform required administrative duties including but not limited to filing, invoice payment preparation, minute taking, and preparing presentation material for meetings
- Assist with the identification, sourcing and procurement of Branded and promotional items locally, obtain approval for quotations received, and place orders with approved suppliers
- Maintain updated customer files including Product Files and Quality Control documents and ensure that these are submitted to Quality Control prior to the delivery of the final product
- Update department files with product sign offs, art works and other related filing
- Maintain a neat, accurate and up to date file per customer including but not limited to product briefings, approvals, and signed off artwork.
- Assist with the preparation of seasonal trend and innovation presentations and ensure they are updated as requested
- Ensure that the Product Sample Room is maintained according to standards and that the visual display is aesthetically pleasing
- Maintain all samples according to the required standards and ensure stock management is adhered to
- Ensure brand guidelines are adhered to in all documents, presentations, and communications
- Conduct research and present findings as and when required
- Ensure up to date data base is available
- Maintain data base of all PP (Pre-Production) samples and internal product code updates
- Provide detail of briefs for New Product development in terms of colour and packaging as and when required
- Provide additional assistance to customers by editing and timeously forwarding required accurate product information
- Prepare product feedback forms and the required samples for line manager approval prior to sending out for testing
- Maintain the Website with accurate, approved content
- Provide input to the Yearly calendar
- Provide end to end support for in-house projects that the line manager requires assistance with including but not limited to developing designs on Canva for special in-house occasions and events
- Ensure that all matters arising in the absence of the line manager are addressed or escalated as and when necessary
- Assist with and schedule social media and online content as per manager instructions
- Prepare and arrange content shoots when required as per approved annual calendar
- Schedule meetings for department as and when required
- Maintain grocery orders and keep the order book up to date
- Provide input on projects, processes, and or marketing ideas for new products or any other innovation identified
- Test product samples and provide feedback as per feedback form

**Requirements**:

- Grade 12 ore equivalent qualification required
- Certificates in Marketing, Design, Packaging, Cosmetics, Office Administration will be an advantage
- One year admin assistant within a marketing or product development environment is required
- Previous working experience within the cosmetics or beauty industry is a requirements
- Experience with updating websites an advantage
- Computer and system proficiency in MS Office, Paid Media, Google Analytics, design software is require

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