Marketing and Product Development Assistant
2 months ago
**Responsibilities**:
**Marketing Administration**
- Assist with requests including but not limited to briefing templates, feedback forms for China, sending parcels, general office admin, and ad hoc requests
- Respond to all customer complaints and escalate concerns as and when required
- Ensure that the full reporting procedure for product complaints is adhered to
- Perform required administrative duties including but not limited to filing, invoice payment preparation, minute taking, and preparing presentation material for meetings
- Assist with the identification, sourcing and procurement of Branded and promotional items locally, obtain approval for quotations received, and place orders with approved suppliers.
- Maintain a neat, accurate and up to date file per customer including but not limited to product briefings, approvals, and signed off artwork.
- Maintain the Website with accurate, approved content
- Provide input to the Yearly calendar for CSI and Campaigns
- Provide end to end support for in-house projects that the line manager requires assistance with including but not limited to developing designs on Canva for special in-house occasions and events.
- Ensure that all matters arising in the absence of the line manager are addressed or escalated as and when necessary
- Assist with and schedule social media and online content as per manager instructions
- Prepare and arrange content shoots when required as per approved annual calendar
- Provide input on projects, processes, and or marketing ideas for new products or any other innovation identified.
- Attend meetings as and when requested by line manager.
**Product Development Administration**
- Maintain updated customer files including Product Files and Quality Control documents and ensure that these are submitted to Quality Control prior to the delivery of the final product
- Assist with the preparation of seasonal trend and innovation presentations and ensure they are updated as requested
- Ensure that the Product Sample Room is maintained according to standards and that the visual display is aesthetically pleasing
- Maintain all samples according to the required standards and ensure stock management is adhered to
- Ensure brand guidelines are adhered to in all documents, presentations, and communications
- Conduct research and present findings as and when required
- Maintain data base of all PP (Pre-Production) samples and internal product code updates
- Provide detail of briefs for New Product development in terms of colour and packaging as and when required
- Provide additional assistance to customers by editing and timeously forwarding required accurate product information
- Prepare product feedback forms and the required samples for line manager approval prior to sending out for testing
- Test product samples and provide feedback as per feedback form.
- Assist Line manager with loading product onto the system and updating barcodes as required by line manager.
**General Office Administration**
- Assist general office admin, and ad hoc requests
- Update department files with product sign offs, art works and other related filing
- Schedule meetings for department as and when required
- Maintain grocery orders and keep the order book up to date
- Co-Ordinate the ordering, collection and distribution of the monthly staff allocations.
- Perform general reception duties and welcome visitors to the building as and when required.
- Draft minutes of meetings as and when required.
**Requirements**:
- Grade 12 or equivalent qualification required
- Certificates in Marketing, Design, Packaging, Cosmetics, Office Administration will be an advantage
- One year admin assistant within a marketing or product development environment is required
- Previous working experience within the cosmetics or beauty industry is a requirements
- Experience with updating websites an advantage
- Computer and system proficiency in MS Office, Paid Media, Google Analytics, design software is required
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