Roadside Team Leader

2 months ago


Edenvale, South Africa Motus Corporation Full time

**Position Overview**:
**Specific Role Responsibilities**:

- Provide daily direction and communication to employees so that emergency roadside calls are answered in a timely, efficient and knowledgeable manner
- Provide continual evaluation of processes and procedures
- Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
- Provide statistical and performance feedback and coaching on a regular basis to each team member
- Write and administer performance reviews for skill improvement
- Ensure employees have appropriate training and other resources to perform their duties
- Resolve employee relations issues expressed by team members
- Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
- Address disciplinary and performance issues according to company policy to the Manager
- Assist the Manager with the daily operation of the call centre

Duties and responsibilities is not limited to the above

**Qualifications and Experience**:

- Grade 12 / Matric
- 2 - 3 years work experience in a same or similar role
- Experience in an inbound/outbound call centre environment
- Background in Insurance / Motor Industry
- Computer literaty - MS Word, Excel, and Outlook (knowledge/experience)

**Skills and Personal Attributes**:

- Excellent, professional telephonic selling skills and commercial acumen
- Excellent communication skills (verbal and written) - Good command of the English language
- Energetic
- Multi-tasking
- Excellent time management and attention to detail
- Confident and assertive
- Ability to work under pressure
- Team Player
- Accuracy
- Outgoing & vivacious personality
- Ability to work under pressure
- Ability to teach and coach
- Punctual

**Other Requirements**:

- Clear criminal and credit record
- Reliable or own transport
- Must be able to work shifts / night shifts
- Own and live up to company values



  • Edenvale, South Africa Motus Corporation Full time

    The Successful Roadside Agent will be liable to get clients off the road ASAP as well as arranging for a service provider to tow the vehicle to the closest dealership.The agent will also be responsible for assisting clients with a lock smith, tyre change, fuel delivery and also assist with jump starts (flat battery). Diagnose roadside failures over the phone...


  • Edenvale, South Africa Motus Corporation Full time

    MotorHappy is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MotorHappy aims to creatively solve problems and add value to people by ensuring Mobility for Good. MotorHappy forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three...


  • Edenvale, South Africa Motus Corporation Full time

    The Customer Service Team Leader is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing, coaching, counselling, training, and problem solving. Additionally, the position is responsible for assisting the Manager and Supervisor with development of...

  • Store Leader

    6 months ago


    Edenvale, South Africa Workwear Depot Full time

    Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. The Store Leader role is responsible for ensuring a brilliant in-store experience through leading and...

  • Sales Administrator

    4 months ago


    Edenvale, South Africa Motus Corporation Full time

    We are lookong for a Sales Administrator will be responsible to provide a full range of sales support functions as well as assistance to the sales staff to satisfy the needs and expectations of the organizations clientele. **Position Overview**: **Specific Role Responsibilities**: - Provide administrative support to sales agents and team leaders - Handle...

  • Inventory Clerk

    6 months ago


    Edenvale, South Africa Signature Cosmetics Full time

    **Job description**: **What are you responsible for doing?** - Capture inventory related data on master analysis sheet as per requireme - Ensure all data is captured timeously and accurately. - Checking and approving CRM cases - Assist stores with stock que - Escalate unique queries to the Inventory Administrator Team Leader for further investigation and...


  • Edenvale, South Africa Motus Corporation Full time

    Motus Mobility Solutions (MMS) is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MMS aims to creatively solve problems and add value to people by ensuring Mobility for Good. MMS forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by...


  • Edenvale, Gauteng, South Africa Dante Personnel Full time

    **Job Summary:**Dante Personnel seeks a seasoned leader to oversee daily operations, drive strategy, and ensure the smooth functioning of all departments across two branches in Johannesburg/Cape Town.About This Role:We are looking for an experienced leader with a strong business acumen to join our team as Senior Operations Director. As a key member of our...

  • Financial Analyst

    6 months ago


    Edenvale, South Africa Scorpex Recruitment Full time

    **Financial Analyst** **Main Responsibilities** - Support monthly forecast, reporting and annual budget processes - Partner with division FP&A and Mega / Intl markets finance teams to drive financial transparency - Prepare regular profitability reporting and analysis at region and country level - Serve as finance business partner to International Sales team...


  • Edenvale, South Africa Motus Corporation Full time

    LiquidCapital Division is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital Division aims to creatively solve problems and add value to people by ensuring Mobility for Good. LiquidCapital Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry...

  • Debtors Supervisor

    6 months ago


    Edenvale, South Africa Motus Corporation Full time

    LiquidCapital is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital aims to creatively solve problems and add value to people by ensuring Mobility for Good. LiquidCapital forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by...

  • Bookkeeper

    2 months ago


    Edenvale, South Africa Motus Corporation Full time

    LiquidCapital Division is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital Division aims to creatively solve problems and add value to people by ensuring Mobility for Good. LC Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where...

  • Vdp Administrator

    6 months ago


    Edenvale, South Africa Motus Corporation Full time

    MotorHappy is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MotorHappy aims to creatively solve problems and add value to people by ensuring Mobility for Good. MotorHappy forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three...

  • BI Specialist

    6 months ago


    Edenvale, South Africa Motus Corporation Full time

    Motus Mobility Solutions (MMS) is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MMS aims to creatively solve problems and add value to people by ensuring Mobility for Good. MMS forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by...


  • Edenvale, South Africa Talent 101 Full time

    The Retort Team Leader is responsible for overseeing the retorting area, ensuring the sterilization of pouch products meets quality standards. They operate retort machines, monitor calibration, and lead training on safety and procedures. This role is crucial for maintaining food safety. Qualifications: Matric with relevant tertiary qualification in...

  • Creditors Manager

    2 months ago


    Edenvale, South Africa Motus Corporation Full time

    M-Sure is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. M-Sure aims to creatively solve problems and add value to people by ensuring Mobility for Good. M-Sure forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1....

  • Senior BI Specialist

    6 months ago


    Edenvale, South Africa Motus Corporation Full time

    Motus Mobility Sollutions (MMS) is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MMS aims to creatively solve problems and add value to people by ensuring Mobility for Good. MMS forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by...

  • General Manager

    2 months ago


    Edenvale, South Africa Jobted ZA C2 Full time

    Minimum requirements: As the General Manager, youll be at the forefront of the operations, driving strategy, overseeing day-to-day operations, and ensuring smooth functioning across all departments. This role is ideal for an experienced leader with a knack for efficient operations, and a strong business acumen. Key Responsibilities: - Strategic Leadership:...


  • Edenvale, South Africa Motus Corporation Full time

    MotorHappy Pty Ltd is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MotorHappy Pty Ltd aims to creatively solve problems and add value to people by ensuring Mobility for Good. MotorHappy Pty Ltd forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where...

  • HR Executive

    2 months ago


    Edenvale, South Africa Motus Corporation Full time

    The successful incumbent for this role will be a champion among the people of the organisation and work comfortably in a highly visible role. **Position Overview**: **Specific Role Responsibilities**: - Team development, motivation and leadership - ability to get the best out of the team - Ability to add to the CEO’s vision, yet to bring the structure...