Junior Sales Team Leader
3 weeks ago
MotorHappy is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MotorHappy aims to creatively solve problems and add value to people by ensuring Mobility for Good.
MotorHappy forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
If you are seeking an exciting and rewarding opportunity, then this is the career journey you’ve been waiting for.
**Position Overview**:
The key responsibility of the Sales Team Leader is to coach, guide and support new starters, ensure that learners have the tools and requisite knowledge to sell within the Telesales environment.
**Specific Role Responsibilities**:
**Sales Strategy and Performance Management**
- Develop and implement sales strategies to meet or exceed sales targets
- Monitor and analyse sales performance to identify trends, areas for improvement, and actionable insights
- Set realistic sales goals for team members and provide support in achieving them
- Forecast sales targets and report on the team's progress to senior management
**Team Leadership and Training**
- Lead, motivate, and mentor the sales team, ensuring a positive and productive work environment
- Train new sales representatives on product knowledge, sales techniques, and company policies
- Provide ongoing coaching and professional development to enhance team members’ skills
- Conduct performance reviews and offer constructive feedback.
**Customer Relationship Management**
- Oversee the management of client relationships, ensuring high customer satisfaction and retention
- Handle complex client queries and complaints to provide resolutions effectively
- Promote customer-centric sales practices to build trust and long-term client relationships
**Operational and Administrative Duties**
- Ensure adherence to company policies and regulatory standards in all sales activities
- Prepare and maintain sales reports and other documentation as required
- Collaborate with other departments, such as marketing and underwriting, to streamline operations and maximize efficiency
**Product Expertise and Market Analysis**
- Stay informed about industry trends and competitors' offerings to position MotorHappy’s products effectively
- Provide input for product development based on client feedback and market research
- Act as a product expert, guiding both the sales team and clients on the best solutions for their needs
**Innovation and Continuous Improvement**
- Identify areas for improvement in sales processes and implement changes for greater productivity
- Encourage innovative sales techniques to drive growth and adapt to changing market demands
**Compliance and Risk Management**
- Ensure the team adheres to legal and regulatory requirements regarding the sale of insurance products
- Monitor risks and establish processes to minimize potential compliance issues
**Qualifications and Experience**:
- Matric / Grade 12
- RE & full FAIS qualification required
- 5 Years current background in selling Comprehensive Motor Vehicle Insurance
- Experience in a same or similar leadership role will be an added advantage
**Skills and Personal Attributes**:
- Excellent communication (verbal and written)
- Good command of the English language
- Passion for sales and target driven
- Able to interact with a wide variety of people
- Energetic
- Multi-tasking
- Excellent time management and attention to detail
- Confident and assertive
- Ability to work under pressure
- Ability to teach and coach
- Accuracy
- Ability to work well under pressure
- Honesty and reliability
- Punctual
- Confident and assertive
- Own and live up to Company values
- Computer literate - MS Word, Excel, and Outlook
- Criminal and credit clear
- Reliable or own transport
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