Customer Care Manager

2 weeks ago


Rosebank, South Africa Atlas Finance Full time

**Key Accountable Responsibilities**
- Manage and direct the Customer Care team to achieve exceptionally high standards of customer care at every interaction with potential or existing clients.
- Ensure that SLAs are adhered to in client query resolution
- Ensure that the quality control of every interaction with the clients is as per the standard set.
- Analyse statistics and provide accurate reporting
- Driving a high level of telephony innovation

*

**Formal Qualifications**:

- Grade 12
- Customer Care Diploma

**Work-related experience**:

- Microfinance industry (desirable)
- Customer Care Management experience (3 years)

Application Deadline: 2023/01/26



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