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Wine Estate Guest Relations Officer 3250

2 months ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.

**RESPONSIBILITIES**:

- Welcome and introduce the estate Lodges and Spa to guests;
- Check-in and check-out guests;
- Pass all relevant guest information on to various departments as required;
- Assist guests with bookings, tours and transfers, build and create guests’ itineraries;
- Ensuring that all guest information and rates are correct;
- Guests’ liaison to all outside guests and assist the restaurant when needed;
- Update guests’ profiles on Protel;
- Report to the manager on duty regarding any related maintenance concerns;
- Prepare welcome letters and registrations cards;
- Manage:Day sheet - guests itinerary document;
Guests' daily Call log;
Calls and guest concerns;

**REQUIREMENTS**:

- Hospitality Certificate/Diploma;
- At least 2-3 years experience in a similar role;
- Very strong computer and great administration skills;
- Passionate about the hospitality industry;
- Excellent interpersonal
- & communication skills, written and verbal in English (in person and telephonic);
- Strong customer service orientation with excellent people skills;
- Ability to maintain a professional working relationship with all departments and across cultures and religions;
- Comfortable in dealing with very distinguished clientele;
- Must be well-presented;
- Friendly, helpful and outgoing;
- Natural warmth and friendliness;
- Punctual & self-disciplined;
- Extreme attention to detail;
- Pro-Active and a team player;
- Reliable transport to and back from work