Sales Team Manager

4 weeks ago


Parktown, South Africa ABC Worldwide (Pty) Ltd Full time

**Long Term Sales Manager**

Our client is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. They have approximately 100 tied sales agents, all dedicated to meeting the financial needs of their clients and prospective clients.

**Our client’s vision is to establish a world-class direct financial service business that seeks to**:

- offer its clients excellent service, superior value products, and fair treatment always;
- be an employer of choice; and
- be a good corporate citizen and play a meaningful role in the transformation of the Financial

**Services industry**
- The culture is values-based and is built around the pillars of Accountability, Attitude, Energy
- Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly
- looking to innovate and disrupt

**What will you do?**
- This role takes responsibility for the day to day management of a team of Sales Agents in the Call Centre.
- It is a first line management role that controls, manages and motivates the team of sales agents including the monitoring and attainment of sales targets, staff productivity, quality and compliance adherence, staff development, training and coaching and general staff performance management and administration.

**What will make you successful in this role?**
- Agreed set goals with team members covering performance, quality and development areas
- Manage incentive budgets
- Focus on career and skills development of team members
- Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
- Vesting and training of new Sales Agents in the call centre
- Briefing and readiness to deliver on projects and campaigns
- Drive the achievement of project and campaign targets
- Manage and maintain focused and highly motivated team members
- Coach and develop team into a high-performance culture
- Manage staffing needs, productivity and quality
- Monitor contribution to target (CTT) figures
- Adherence to legislation

Manage capacity
- Manage Complaints

**Qualification & experience**
- Grade 12
- 2 years Management experience in a direct/telemarketing/sales environment (Outbound)
- 3- 5 years Financial Services experience (sales oriented)

**Knowledge and skills**

IT:

- MS: office (excel, word, pp)
- Mintinga
- Voice recording/monitoring software

**Business/Management**:

- General financial services industry knowledge
- Life insurance product knowledge and rules
- Direct marketing (contact centre) practices and processes
- Code of conduct for miwaylife
- It systems relevant regulatory legislation and compliance knowledge (fais accredited)
- Hr and ir practices and regulations

**Personal attributes**
- Natural coach and motivator of staff (people skills)
- Ability to manage a team
- Planning and co-ordination skills
- Selling skills
- Excellent communication skills
- Customer service
- Ability to achieve targets (determined and goal orientated)
- Stress resilience
- Relationship building skills

**Salary**: R24,166.00 per month

Ability to commute/relocate:

- Parktown, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you possess the RE5 Qualification?
- Do you have relevant FAIS credits?
- Do you have at least 3 years' experience in a supervisor sales manager role within the insurance industry?

**Education**:

- High School (matric) (required)

**Experience**:

- Insurance Sales Managerial: 5 years (required)

Application Deadline: 2023/08/28


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