IT Operations Manager
6 days ago
Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary
Job Description
Product & Service Direction Setting, Solution Design & Performance Management
- Assume ‘one stop shop’ accountability & ownership for the ITSM / ITOM platform/s and associated Databases. Assume this responsibility by ensuring the ongoing development and evolution of expertise in ITSM /ITOM & associated Enterprise technologies & tools.
- Work with CIO’s and business product owners to define the product strategy for the ITSM/ITOM Platform. This includes but is not limited to optimisation and configuration of existing capabilities but also the identification, design and configuration of entirely new capabilities
- Leverage a deep understanding of the organisations internal environment & external environment (e.g. regulatory), & identify opportunities to leverage the ITSM /ITOM platform to its full potential and achieve associated business (efficiency & effectiveness) benefits e.g. shift from reactive to proactive operations management, shift from manual activity to automated delivery etc.
- Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner & broader set of stakeholders) relationship for our chosen platform technology
- Collaborate across the tech value chain (CSO, CTO, Service Engineering teams etc.) & the business value chain to guide the business on the appropriate solutions (cost to value) & the range of strategic technical choices to be made within the platform
- As a result of the above and broader planning processes, define & ensure approvals of the ITSM /ITOM platform/s roadmap (short, medium & long term) and associated business cases and budgets
- Work with business product owners / SME’s & process engineers to understand the business processes & identify associated opportunities based on platform capabilities
- Leverage specialist analysis tools, frameworks, techniques and practices to elicit, define and organize, document & model business requirements (process & data), across multiple stakeholder groups, into platform user stories
- This includes the design the unique platform processes to deliver on business requirements (now and future)
- Translate & document these user stories into a technical solution vision & specifications (Full Stack, Cross System) detailing integration points, business & technical impact & associated risk / opportunities to be realised
- Lead & facilitate the complete design of the config / new capability solution blueprints in partnerships with various technical experts e.g. architects
- Ensure all stakeholders are aligned and have the relevant information for effective technical decision making throughout the product development lifecycle
- Lead the detailed scoping, prioritisation & integration planning for the design & deployment of platform product solutions across multiple stakeholder groups with relevant project teams
- Take ownership for leading discussions in the Group Architecture forum and acquiring the appropriate approvals for platform enhancements & new capabilities
- Assume one stop shop accountability for the delivery of the product & solutions (End to End)
- Design & produce platform related management information & translate this into business insights for integrated and effective ITSM/ITOM across the organisation (e.g. CMDB updates, monitoring information and incidents etc.).
- Identify, source & produce, accurate, reliable, consistent information & ensure this information is maintained in the ITOM database (e.g. CMDB) to enable effective estate management
- Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
- Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
- Stay ahead of the curve on all platform capabilities, future enhancements and practices with and beyond the product service provider (be defined as a platform specialist by the Service Provider)
- Ensure knowledge management practices are implemented and knowledge transfer takes place to mitigate any risks related to key man dependencies associated with the product (ensure ready now succession)
Managed Services
- Lead the commercial negotiation & contracting processes with our chosen platform providers in collaboration with procurement and sourcing
- Close commercially viable (new & or; renewals) deals on behalf of the organization
- Act as the single point of co
-
Operations Manager
2 months ago
Randburg, Gauteng, South Africa Guardian Recruiting (Pty) Ltd Full timeJob Title: Operations ManagerWe are seeking a highly skilled and experienced Operations Manager to join our team at Guardian Recruiting (Pty) Ltd. The successful candidate will be responsible for leading and managing our operations, ensuring the efficient and effective delivery of our services.Key Responsibilities:Lead and manage our operations team to...
-
Operations Manager
5 months ago
Randburg, South Africa AT Recruits Full timePosition: Operational Manager Location: Johannesburg Specialization: Security Services Your Role: As our Operational Manager, you will be the driving force behind the seamless execution of security operations throughout South Africa. Your responsibilities will include: - Overseeing day-to-day security operations to ensure efficiency and effectiveness. -...
-
Operations Manager
5 months ago
Randburg, South Africa AT Recruits Full timePosition: Operational Manager Location: Johannesburg Specialization: Cleaning Services Key Responsibilities: - Oversee day-to-day operations of cleaning services across multiple sites. - Develop and implement strategic plans to ensure efficient and effective cleaning operations. - Manage and mentor a diverse team of cleaning staff, fostering a culture of...
-
Operations Manager
5 months ago
Randburg, South Africa BluTrain Group Full timeWe are looking for a qualified and experienced Operations Manager to join our dynamic team at our Randburg Offices. To lead, manage and ensure effective and efficient day-to-day operations of the Outbound Sales Call Centre focused on marketing credit card sales. **Required Minimum Education / Training** - Relevant degree (essential) - RE5 (Added...
-
Operations Manager
5 months ago
Randburg, South Africa FirstRand Full timeJob Description To effectively manage and oversee all operational aspects in the achievement of the business objectives in the Commercial Credit Team. Focus areas of the role include managing OCS queues for misaligned accounts and updating the Mandate system to taking direct responsibility for key credit projects or providing sign off or support for...
-
Operations Manager
1 day ago
Randburg, South Africa Dante Personnel Full timeOur client in the Engineering Industry is looking to employ an Operations Manager for their South African Office - The successful candidate will be Managing all aspects of the Manufacturing, Production and Logistics processMinimum requirements: Grade 12 with a Bachelors Degree in Engineering Must have a proven track record in operational excellence across...
-
Operations Manager
5 months ago
Randburg, South Africa Debt Collection Full time**About Our Company**: We are a leading outsourcing company specializing in providing exceptional customer service solutions to clients worldwide. With a commitment to excellence and innovation, we strive to deliver outstanding results while fostering a collaborative and dynamic work environment. **Position Overview**: **Responsibilities**: - Lead and...
-
Operations Manager
3 weeks ago
Randburg, South Africa FirstRand Bank Limited Full timeDescription Dear Future, Operations Manager The role requires you to effectively manage and oversee all operational aspects in the achievement of the business objectives Are you someone who can do the following: Strong analytical skills (Data Analytics) and reporting Understanding of the conveyancing process Establish, align and manage target and...
-
IT Operations Manager
5 months ago
Randburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To manage computer operations infrastructure, server, networking, desktop and database administration of integrated system staff management,...
-
Operational Excellence Manager
2 weeks ago
Randburg, Gauteng, South Africa Performability Recruitment Full timeOperational Excellence ManagerAt Performability Recruitment, we are seeking an exceptional Operational Excellence Manager to join our team. As a key member of our organization, you will be responsible for driving operational excellence, managing IT Technicians, overseeing the warehouse, and ensuring the organization remains committed to...
-
Operations Manager
5 months ago
Randburg, South Africa CBRE Excellerate Full time**Main purpose / objective of the position** This role forms a critical part of the day to day functioning of a Centre; The connection and relationship between this role and the team leader are an important part of the successful management of a Centre; The implementation of tasks and understanding of this role will be critical and would include, fully...
-
Operations Manager
5 months ago
Randburg, South Africa Guardian Recruiting (Pty) Ltd Full timeWe have a vacancy for a strong, supportive leader to join our client's Team, who can take responsibility for the Centurion staff and branch performance and who can align systems and procedures and implement business strategyJob SpecificationImprove operational management systems, processes, and best practices to enhance efficiency and...
-
Regional Operations Manager
5 months ago
Randburg, South Africa Wild Peacock Products Full time**Key Responsibilities**: - **Supply Chain Management**: - Manage the entire supply chain process, including receipt, storage, and timely delivery to customers. - **Production Planning**: - Develop and implement production plans to maximize efficiency and minimize costs. - **Quality Control**: - Ensure products meet or exceed quality standards; address...
-
Technical Operations Manager
1 month ago
Randburg, Gauteng, South Africa Flair TM Full timeJob Title: Technical ManagerWe are seeking a highly skilled Technical Manager to lead the operational infrastructure and management of our extensive portfolio. This role involves planning, directing, coordinating, and budgeting all activities related to building construction, repairs, and maintenance, including air-conditioning, cleaning, fire safety,...
-
Automotive Operations Manager
2 months ago
Randburg, Gauteng, South Africa Select Motor Recruitment Full timeJob Title: Automotive Operations ManagerWe are seeking an experienced Automotive Operations Manager to join our team at Select Motor Recruitment. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our dealership, ensuring the highest level of customer satisfaction and driving business growth.Key...
-
Senior Operations Manager
2 weeks ago
Randburg, Gauteng, South Africa Flair TM Full timeAbout this roleWe are seeking a skilled Technical Manager to lead the operational infrastructure and management of our extensive portfolio. This role involves planning, directing, coordinating, and budgeting all activities related to building construction, repairs, and maintenance.Key ResponsibilitiesOperational Management: Plan and oversee all operational...
-
Automotive Operations Manager
4 weeks ago
Randburg, Gauteng, South Africa Select Motor Recruitment Full timeJob Title: Automotive Operations ManagerWe are seeking an experienced Automotive Operations Manager to join our team at Select Motor Recruitment. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our dealership, ensuring that all aspects of our business are running smoothly and efficiently.Key...
-
Operations Manager
5 months ago
Randburg, South Africa AT Recruits Full timeAs an Operations Manager, you are responsible for the day-to-day organising and coordinating of services and resources, liaising with clinical staff and other professionals, dealing with the public and managing complaints, and anticipating and resolving service delivery issues. You are also required to plan and implement change. **Duties of the job...
-
Administrative Operations Manager
2 days ago
Randburg, Gauteng, South Africa Kontak Recruitment Full timeLooking for a challenging role as an Administrative Operations Manager at Kontak Recruitment, a well-established institution is seeking a dedicated professional to manage administrative and operational processes related to part-time academic staff. As a key member of the team, you will oversee onboarding, documentation management, and claims processing...
-
Automotive Operations Manager
1 month ago
Randburg, Gauteng, South Africa Select Motor Recruitment Full timeJob Title: Automotive Operations ManagerWe are seeking an experienced Automotive Operations Manager to join our team at Select Motor Recruitment. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our dealership, ensuring that all aspects of our business are running smoothly and efficiently.Key...