Key Account Manager

8 months ago

Johannesburg, South Africa LKM Human Capital Solutions (Pty) LTD Full time

**Purpose of this position**:
The key account manager will handle the company's relationships with its most critical clients. They will be accountable for acquiring and sustaining long-term important customers by understanding their requirements.

The role entails serving as the primary point of contact for clients, anticipating their needs and promoting our solutions, meeting deadlines, assisting clients, and generating new business from existing contacts. Establish new client ties as needed.

**Responsibilities**:

- Build trust with key clients to prevent them from switching to competitors.
- Develop a solid awareness of important consumer demands and requirements.
- Maintain relationships with existing clients by offering solutions that align with their needs.
- Ensure timely and accurate product and service delivery to customers.
- Serve as the communication link between key customers and internal teams.
- Maintain client trust by resolving issues and handling complaints.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Play an integral part in generating new sales that will turn into long-lasting relationships.

**Minimum requirements and qualifications**:

- An applicable Diploma or Degree.
- Proven experience as Key Account Manager
- Experience in sales and providing solutions based on customer needs.

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