Key Accounts Manager

6 months ago

Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 70924

**Job Type**
- Permanent

**Job Title**
- Key Accounts Manager

**Computer Skills**
- Ms Office

**Industry**
- Storage

**City**
- Johannesburg (Incl. Northern Suburbs)

**Province**
- Gauteng

**Primary Purpose of the Job**
- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquiring a thorough understanding of key customer needs and requirements
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal team
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Monitor and analyze performance metrics and suggest improvements
- Operating as the lead point of contact for any and all matters specific to your accounts
- Perform research and identify new potential customers and new market opportunities
- Provide timely and effective solutions aligned with clients’ needs
- Liaise with Marketing and Product Development departments to ensure brand consistency
- Stay up-to-date with new product launches/ Waste management Solutions
- Manage all existing contracts
- Manage all Key accounts
- Manage, Present and report on all Clients Monthly, Quarterly and Annual reviews

**Main Tasks (Day to day Sales Management Tasks)**
- Assist with challenging client requests or issue escalations as needed
- Analyzing client data to provide valuable feedback and propose solution to chakkenges
- Monitoring market trends and providing regular competitor feedback
- Highly goal-oriented, assertive and a hands-on problem solver

**Duties / Tasks**
- Weekly Planning and Reporting of Key client meetings and feedback
- Yearly forecast of New developing key accounst based on Sales potentials
- Adding existing clients to key account structure
- Building monthly reports from available date of web portal
- Signing off and presentation of monthly reports done by Aftersales department.
- Liasing with Sustainabulity department on new projects and and project timelines.**Inherent Requirements**

**Requirements and Skills**
- Experience in sales and providing solutions based on customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Strong verbal and written communication skills

**What Qualification**

**Minimum Qualification**
- Any

**Status**
- Available

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