Senior QA Manager

2 weeks ago


Umhlanga, South Africa Rewardsco (Pty) Ltd Full time

The **Senior Quality Assurance Manager** role is a pivotal role for Rewardsco Sales. This key role manages the designing, developing, and maintaining of our quality control measures ensuring that we keep our business safe.

**The appointee will be responsible for**:
Managing the implementation and continuous improvement of necessary Quality Frameworks and structures for Rewardsco Sales across all work streams & campaigns.
- Creating and deploying an effective QA strategy that will deliver industry-leading customer experience & keep our business safe.
- Driving and supporting the delivery of Quality improvement plans
- Managing reporting trends and opportunities for performance improvement as well as engaging appropriate stakeholders to share insights
- Allocating appropriate time and skillset resources for deep dive investigations and actionable insights around specific performance areas
- Mitigating business and customer risk exposure through the identification and eradication of issues relating to people, processes, and technology

**Minimum requirements**:

- Matric
- Tertiary qualification beneficial not required
- Minimum **5 years Quality Assurance Management experience** within a call center environment
- Proven track record of building QA teams, and managing the function & direction of QA teams.
- Advanced Excel skills including but not limited to conditional formatting, creating formulas and pivot tables

**Specific Skills Required**
- Familiar with current compliance measurements
- Strong Influential Leadership style
- Diverse knowledge of QA systems and building QA scorecards
- Be an advocate of Quality Assurance, Continuous Improvement, and industry best practices
- Telco background beneficial
- Excellent planning, organizational, and time management skills
- Strong Analytical ability
- Innovative and strategic thinker
- Strong communicator
- High integrity levels
- Strong technical skills both functional and non-functional in a continuous development area



  • Umhlanga, South Africa RPO Recruitment Full time

    RPO Recruitment is currently seeking a skilled and experienced Senior Audit Manager to join our client's team. As a Senior Audit Manager, you will be responsible for managing audit engagement teams, providing a high level of client service, and fostering growth for team members, clients, and yourself. Our client values a commitment to quality work balanced...


  • Umhlanga, South Africa Rewardsco Full time

    **Job Details**: - Division Mondo Financial- Business Unit Outbound- Minimum experience Mid-Senior- Company primary industry Insurance- Job functional area ManagementAn exciting opportunity exists to take a pivotal role in leading Sales Operations for Rewardsco Sales within their Financial Services division This is a key position for the company as our...


  • Umhlanga, South Africa Rewardsco (Pty) Ltd Full time

    An exciting opportunity exists to take a pivotal role in leading Sales Operations for Rewardsco Sales within their Financial Services division This is a key position for the company as our people are singularly Rewardsco’s greatest asset. Leading, inspiring, and managing them to align to group outcomes is a pivotal role. Rewardsco has built a premium...

  • Software Tester

    11 hours ago


    Umhlanga, South Africa BET Software Full time

    **We Want You**: An opportunity to take your skills as a Software Tester to the next level is here. You will be responsible for the quality assurance in software development and deployment. As the chosen one, you will carry out manual tests to ensure the software created meets the requirements and is fit for the purpose as set out at the beginning of a...

  • Senior Reservationist

    2 weeks ago


    Umhlanga, South Africa HotelJobs.co.za Full time

    **Senior Reservationist - Prestigious 4* Luxury Hotel - Umhlanga** Location: Umhlanga, South Africa - Company: Prestigious 4*_ Luxury Hotel_ **Salary**: R 15,000 - R 17,000 per month Are you passionate about providing exceptional customer service in the hospitality industry? Do you have a keen eye for detail and excellent communication skills? If so, we...


  • Umhlanga, South Africa Hospitality Placements Full time

    R30K - Required for 5-star property- 5 years’ experience in luxury hotel & restaurant environment - Strong grasp of operational systems (Micros POS and Opera) - F&B product knowledge - Strong organizational skills and ability to multitask - Able to work long hours, day and night, including weekends and holidays To apply, send full CV + photo +...


  • Umhlanga, South Africa Vodafone Full time

    **Role purpose**: To provide administrative support to TowerCo’s Property Management Department by processing applicable documentation to ensure that rental and electricity consumption payments are made timeously and to liaise with landlords, electricity providers and other third parties to assist with enquiries. Assisting to process lease/contract data...

  • Senior Accountant

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Umhlanga, South Africa Armstrong Appointments Full time

    Main job function Provide accurate reporting, oversee day to day work of the finance department and be responsible for the effective use and deployment of staff and financial resources.Produce and distribute accurate monthly management reports to agreed time scalesProduce detailed quarterly cash flow forecasts to form the basis for the working capital...


  • Umhlanga, South Africa HotelJobs.co.za Full time

    **Front Office Manager** **Location: Umhlanga, South Africa** **Company: Our client, a luxurious 4-star hotel nestled in the vibrant city of Umhlanga, renowned for its exceptional service and lavish accommodations.** **Position Type: Full-time, Permanent** **Salary: R20,000 - R23,000 per month (dependent on experience)** **Start Date: ASAP** **Job...

  • Support Manager

    7 days ago


    Umhlanga Rocks, South Africa 123NET Full time

    **Job Title: Customer Support Manager** **Job Summary**: As a Customer Support Manager, you will spearhead the seamless functionality of our support department, ensuring a premium level of service is provided to our clientele. Your core mission is to oversee a robust team of support agents, delivering unparalleled customer service, resolving client...


  • Umhlanga Rocks, South Africa 123NET Full time

    **Job Title: Technical Support Manager** **Job Summary**: As a Technical Support Manager, you will spearhead the seamless functionality of our support department, ensuring a premium level of service is provided to our clientele. Your core mission is to oversee a robust team of support agents, delivering unparalleled customer service, resolving client...


  • Umhlanga, South Africa Invigor8 Innovative Social Transformation Full time

    **Key Responsibilities**: - Ensure Database design is robust, scalable and operating optimally - Actively contribute to planning meetings, documentation and testing - Determine, drive and document database policies, procedures and standards within the team - Set and maintain database standards. - Ensure high DB availability as this has a public-facing web...

  • Senior Data Analyst

    6 days ago


    Umhlanga, South Africa iKhokha Full time

    **Company Description** iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **So, what will you...

  • Senior Kitchen Manager

    Found in: Whatjobs ZA C2 - 4 days ago


    Umhlanga Rocks, eThekwini Metropolitan Municipality, KwaZulu-Natal, 4320, South Africa Restaurant Staff Full time

    Modern restaurant located in Umhlanga is currently seeking a Senior Kitchen Manager/Chef. The ideal candidate should possess a minimum of 7 years of relevant experience in a kitchen management role, with a strong background in a la carte restaurant environment. The ability to effectively coordinate and manage a busy kitchen operation is essential. Key...


  • Umhlanga, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Commercial Sales

    6 days ago


    Umhlanga, South Africa Restore Human Capital Full time

    A leading organization within the Insurance Sector seeks your expertise and understanding of **Commercial Sales, B2B Sales, Business Development, Key accounts and External Sales **to secure this opportunity and be trained to be a **Commercial Broker who sells Commercial Insurance products designed for businesses.** Your understanding of B2B sales,...

  • Senior Restaurant

    Found in: Whatjobs ZA C2 - 16 hours ago


    Umhlanga Rocks, eThekwini Metropolitan Municipality, KwaZulu-Natal, 4320, South Africa Restaurant Staff Full time

    Upmarket Restaurant / Bar in Umhlanga is looking for a senior manager. Candidates with 8+ years Restaurant management experience will be considered. Must have strong all-round management skills with the ability to manage a Restaurant front and back of house. Applicants must be well spoken and fluent in English. Strong knowledge of liquor cost  and stock...


  • Umhlanga, South Africa Durpro Workforce Solutions Full time

    Analytical individual with an eye for detail required by market leader within the Global Services Sector. This systems-orientated and highly structured will be required to: - Make sure that all policies and procedures are updated and aligned with business standards - Develop and implement quality control audit plans - Ensure that processes comply with...

  • Umhlanga, Kzn

    2 weeks ago


    Umhlanga, South Africa Hertex Full time

    **Area**: Umhlanga, KZN **Position available from**: Immediately **Descriptions**: We have an exciting position available for a full time Showroom Manager who will be based at our upmarket showroom in Umhlanga. Required to work ever second Saturday. **Main purpose of the job**: Builds constructive customer relationships and maintains the image and...

  • Accountant - Senior Tax Consultant

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Umhlanga, South Africa Armstrong Appointments Full time

    Main job function Job Title: Accountant / Snr Tax Consultant The candidates must possess the following: - Accounting Degree or Higher Diploma. Essential.Completed articles. Affiliations to SAICA, SAIPA, ACCA, CIMA and SAIBA are preferred. Working Pastel Experience and knowledge.At least 3 - 5 years experience in an accounting environment.Manage full...