Head of Sales Operations

3 weeks ago

Umhlanga, South Africa Rewardsco (Pty) Ltd Full time

An exciting opportunity exists to take a pivotal role in leading Sales Operations for Rewardsco Sales within their Financial Services division

This is a key position for the company as our people are singularly Rewardsco’s greatest asset. Leading, inspiring, and managing them to align to group outcomes is a pivotal role.

Rewardsco has built a premium reputation as a domestic sales outsourcer in the telecommunications and financial services sectors. Our business differentiates itself on operational excellence and with a culture of continuous improvement.

The incumbent will be responsible for all operational assets that align to the strategic objectives of the Rewardsco Sales’ Financial Services business unit as the organisation embarks on an aggressive growth curve.

This role currently involves the management of over 350 contact center staff, growing at approx. 30 agents per month, across 3 distinct management tiers.

**Key Accountabilities**:

- Strategic planning & management
- Ensuring all initiatives are trackable and meet overall KPIs and revenue targets
- Working closely with Senior Managers/Directors to continually develop and lead Sales Operations
- Managing internal relationships effectively and driving improved efficiencies with various internal stakeholder teams (Sales, Marketing, IT, Project Management, Business Development, Customer, QA, Product Development, data, and Dialler support),
- Developing and continuously optimizing the sales operations plan in line with business requirements & opportunities
- Overseeing the implementation of new telesales campaigns
- Ensuring all campaigns are executed within allocated budget and deadlines
- Budget forecasting and management
- Developing and managing cost/benefit analysis and reporting for proposed solutions
- Evaluating research, market conditions and data for continuous refinement of strategy and execution
- Tracking, analyzing, and reporting on sales operations performance

**Specific Skills Required**:

- Demonstrate the ability to plan and organize
- Ability to develop and nurture improved performance across campaigns linked to actionable and measurable time-based outcomes
- Problem solving ability
- Excellent communication and stakeholder management skills
- Ability to manage conflict using a solution-focused approach
- Strong delegation skills - Ability to work on vs in the business
- Motivating & positive individual
- Strategic thinker, must grasp the broader business context
- A proven self-starter, required to make things happen
- Ability to work under pressure whilst maintaining their key attributes
- Innovative and creative - The Rewardsco Group is about going for the gap and capitalizing on opportunity, it is important that our people are aligned to this kind of thinking & action
- Be able to formulate strategies that don’t necessarily rely on the obvious
- Good understanding of lead generation management
- Ability to navigate & execute at C-level
- Must be able to work effectively with internal business units

**Technical Knowledge**:

- ** University degree** or **equivalent experience** in leading large & diverse teams within the **local financial services** sector is mandatory
- Minimum **8 years’ operational or people management experience** in a **senior management role** within a **financial services telesales environment is essential**:

- Proven track record of driving well-known brands and managing outbound telesales campaigns within a commercial context
- Working experience and knowledge of Persal
- Must be familiar with contact center onboarding model - Capacity planning, forecasting, recruitment & training management,
- Strong budget management and project management experience
- Clear criminal record and no disciplinaries on file

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