Senior Reservationist

**Senior Reservationist - Prestigious 4* Luxury Hotel - Umhlanga**

Location: Umhlanga, South Africa
- Company: Prestigious 4*_ Luxury Hotel_

**Salary**: R 15,000 - R 17,000 per month

Are you passionate about providing exceptional customer service in the hospitality industry? Do you have a keen eye for detail and excellent communication skills? If so, we invite you to join our clients team as a Senior Reservationist at their 4* Luxury Hotel in Umhlanga.

**Responsibilities**:
As a Senior Reservationist, you will play a crucial role in ensuring a seamless and delightful experience for our clients guests. Your responsibilities will include:

- Managing and overseeing the reservation process to maximize room occupancy and revenue.
- Responding promptly and professionally to guest inquiries, providing accurate information about room availability, rates, and hotel services.
- Collaborating with other departments to ensure accurate guest information and preferences are communicated and met.
- Handling group reservations and coordinating with event planners for special occasions.
- Utilizing the hotel's reservation system, including Opera Cloud, to make, modify, or cancel reservations as needed.
- Keeping abreast of hotel policies, promotions, and local events to provide informed recommendations to guests.

**Qualifications**:

- Previous experience as a Reservationist in a luxury hotel setting.
- Exceptional communication and interpersonal skills.
- Proficiency in reservation software, specifically Opera Cloud, and Microsoft Office Suite.
- Strong organizational skills with attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of local attractions and services to assist guests with recommendations.

**Requirements**:

- Minimum of 2 years of experience in hotel reservations.
- Diploma or degree in Hospitality Management or related field is a plus.
- Fluent in English (additional languages are advantageous).
- Ability to work flexible hours, including weekends and holidays.
- Customer-focused with a commitment to providing outstanding service.

**Benefits**:

- Competitive salary range: R 15,000 - R 17,000 per month.
- Opportunities for career growth within a prestigious hotel group.
- Training and development programs to enhance your skills.
- A positive and dynamic work environment.

If you are a hospitality professional with a passion for delivering exceptional service and want to be part of a luxury hotel experience, and you have knowledge in using Opera Cloud, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.