Front Office Manager
2 weeks ago
**Front Office Manager**
**Location: Umhlanga, South Africa**
**Company: Our client, a luxurious 4-star hotel nestled in the vibrant city of Umhlanga, renowned for its exceptional service and lavish accommodations.**
**Position Type: Full-time, Permanent**
**Salary: R20,000 - R23,000 per month (dependent on experience)**
**Start Date: ASAP**
**Job Description**:
As the Front Office Manager, you will have the prestigious opportunity to oversee all facets of the front desk operations at our client's magnificent 4-star hotel in Umhlanga. You will lead a team of dedicated front office staff to ensure unparalleled standards of guest satisfaction, efficiency, and sophistication are consistently upheld.
Key Responsibilities:
- Manage and supervise the daily operations of the front desk, including check-in/check-out procedures, reservations, guest services, and concierge services.
- Train, mentor, and inspire front office staff to deliver unparalleled customer service and adhere to the hotel's exquisite policies and procedures.
- Maintain meticulous records of room availability, rates, and guest information utilizing Opera Cloud or similar esteemed hotel management software.
- Address guest inquiries, requests, and concerns promptly and courteously, striving to resolve issues to the highest standards of guest satisfaction.
- Monitor and analyze front office performance metrics, such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR), implementing strategic initiatives to optimize efficiency and profitability.
- Foster seamless collaboration with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure flawless guest experiences.
- Conduct regular inspections of front office areas to ensure impeccable cleanliness, organization, and compliance with the hotel's exacting standards.
- Prepare and present comprehensive reports to senior management concerning front office operations, guest feedback, and actionable recommendations for enhancement.
**Requirements**:
- Demonstrated experience (minimum 2 years) in a supervisory or managerial capacity within the esteemed hospitality industry, ideally in a front office leadership role.
- Exceptional leadership and interpersonal skills, with a proven ability to motivate and empower a diverse team.
- Outstanding communication and problem-solving acumen, with an unwavering commitment to delivering unparalleled customer service.
- Proficiency in Opera Cloud or equivalent distinguished hotel management software is imperative.
- Comprehensive knowledge of hotel operations, encompassing reservations systems, revenue management, and front desk protocols.
- Flexibility to accommodate varied shifts, including evenings, weekends, and holidays, as necessitated by the demands of the role.
- A fervent dedication to the art of hospitality and an unwavering commitment to upholding the pinnacle of professionalism and guest delight.
How to Apply:
Elevate your career and become an integral part of our client's distinguished team, dedicated to curating unforgettable experiences for our esteemed guests amidst the splendor of Umhlanga
-
Assistant Front Office Manager
1 day ago
Umhlanga, South Africa HotelJobs.co.za Full timeAssistant Front Office Manager - Luxury All-Suite 4* Hotel - Umhlanga We are currently seeking a highly organized and guest-focused individual to join our clients team as the Assistant Front Office Manager for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is an exciting opportunity to be part of a pre-opening team and assist in...
-
Front Office Manager
5 days ago
Umhlanga, South Africa HotelJobs.co.za Full timeFront Office Manager - Luxury All-Suite 4* Hotel - Umhlanga We are currently seeking a skilled and enthusiastic individual to join our client's team as the Front Office Manager for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is an exciting opportunity to be part of a pre-opening team and play a key role in creating exceptional guest...
-
Front Office Manager
1 day ago
Umhlanga, South Africa HotelJobs.co.za Full timeFront Office Manager - Luxury All-Suite 4* Hotel - Umhlanga We are currently seeking a skilled and enthusiastic individual to join our clients team as the Front Office Manager for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is an exciting opportunity to be part of a pre-opening team and play a key role in creating exceptional guest...
-
Guest Relations Manager
Found in: Talent ZA C2 - 7 days ago
Umhlanga, South Africa Red Carnation Hotels Full timeMINIMUM REQUIREMENTS: · Matriculationcertificate (or the equivalent) · Additionallanguage is an added advantage (preferably European) · Excellent communicationskills both verbal and written · Excellent commandof the English language · Preferably HotelSchool Diploma or related · Minimum 2 years’experience in a similar role ·...
-
Admin Assistant
Found in: Adzuna ZA B C2 - 6 days ago
Umhlanga, South Africa Adzuna ZA B C2 Full timeRequirements:Matric essential.2 to 3 years experience in a administrative role.Proficient in Microsoft Office, with Advanced Excel skills.Experience working on CMA and Loom advantageous.Duties:Capturing of listings onto the Propdata SystemManaging and updating of listings on all websitesManaging the marketing of listings on social mediaTyping of documents...
-
Admin Assistant
Found in: Talent ZA 2A C2 - 6 days ago
Umhlanga, South Africa SHARON NUROCK RECRUITMENT CC Full timeRequirements:Matric essential.2 to 3 years experience in a administrative role.Proficient in Microsoft Office, with Advanced Excel skills.Experience working on CMA and Loom advantageous.Duties:Capturing of listings onto the Propdata SystemManaging and updating of listings on all websitesManaging the marketing of listings on social mediaTyping of documents...
-
Duty Manager
1 day ago
Umhlanga Rocks, South Africa Red Indigo Consulting Full timeGuest services: To be fully conversant and able to operate the hotel front office systems. To follow all the Security, Health and Safety Regulations as laid down by Company Policy. To act in accordance with all the Company Fire instructions. To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this...
-
Receptionist and Reservationists
1 day ago
Umhlanga, South Africa HotelJobs.co.za Full timeReceptionist and Reservationists - Luxury All-Suite 4* Hotel - Umhlanga We are currently seeking experienced and customer-focused individuals to join our clients team as Receptionists and Reservationists for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is an exciting opportunity to be part of a pre-opening team and contribute to the...
-
Assistant Banqueting Manager
3 days ago
Umhlanga, South Africa HotelJobs.co.za Full time**Area**: Umhlanga, Durban **Job Summary**: - To assist the Banqueting Manager to lead and organize the Banqueting Service Team, to set and maintain standards and to strive to always keep improving standards whilst maintaining budget and gross profit. - Responsible to operate within the policies and procedures as set out in the operating manual. **Minimum...
-
Assistant Banqueting Manager
2 days ago
Umhlanga, South Africa HotelJobs.co.za Full timeLuxury 5* Hotel in Umhlanga is looking for an Assistant Banqueting Manager to assist the Banqueting Manager to lead and organize the Banqueting Service Team, to set and maintain standards and to strive to always keep improving standards whilst maintaining budget and gross profit. **Responsibilities**: - Make regular visits to all Banqueting functions and...
-
Office Admin/ Receptionist
1 day ago
Umhlanga, South Africa KSP Group Full timeWe are urgently looking for a receptionist / admin assistant to perform a wide range of administrative and office support activities in our Durban Branch in Umhlanga. **Main Job Tasks and Responsibilities** - Answer, screen and transfer inbound phone calls - Receive and direct visitors and clients and offer refreshments - Create customer files (manual &...
-
Duty Manager
7 days ago
Umhlanga, South Africa HotelJobs.co.za Full time**_Duty Manager - 4* Hotel - Umhlanga_** **Location: Kwazulu Natal, South Africa** **Company: 4 Star Hotel Group** Synopsis: Join our client's dynamic team at a leading 4-star hotel group in Kwazulu Natal as a Duty Manager. We are seeking a talented individual with experience in hotel operations and management, particularly in utilizing Opera Cloud and...
-
Umhlanga, South Africa PSG Konsult Ltd. Full time**Designation**: Wealth Adviser Assistant | Umhlanga, Kwazulu Natal **Category**: Advisers **Job Level**: Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendents **Posted by**: PSG Financial Services **Posted on**: 10 Nov 2023 **Reference Number**: POS37365 **Closing date**: 24 Nov...
-
Creditors Officer
2 weeks ago
Umhlanga, South Africa iKhokha Full timeCompany Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...
-
Officer Business Support
1 day ago
Umhlanga, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...
-
Desktop & Office 365 Support Technician
4 days ago
Umhlanga, South Africa Freshmethod IT Full time**This is an office based role in Umhlanga on nightshift 12pm to 9am (Australian Shift). Secure Parking Space Provided at Office location.** We are seeking IT Support Technicians to join our growing team! You'll be handling requests to remotely help our clients based in Australia. We will be providing on-the-job training and future certifications...
-
Guest Service Agent
1 day ago
Umhlanga, South Africa HotelJobs.co.za Full timeGuest Service Agent - Luxury All-Suite 4* Hotel - Umhlanga We are currently seeking enthusiastic and customer-oriented individuals to join our clients team as Guest Service Agents for a prestigious luxury all-suite hotel in Umhlanga, South Africa. This is an exciting opportunity to be part of a pre-opening team and contribute to providing exceptional...
-
Assistant Banqueting Manager
2 days ago
Umhlanga Rocks, South Africa Seasoned recruitment Full time**Job Summary**: - To assist the Banqueting Manager to lead and organize the Banqueting Service Team, to set and maintain standards and to strive to always keep improving standards whilst maintaining budget and gross profit. - Responsible to operate within the policies and procedures as set out in the operating manual. **Minimum Requirements**: - Minimum...
-
Front of House Manager/s- Cafe
4 days ago
Umhlanga, South Africa HotelJobs.co.za Full timeAre you customer focused with a love of people, a bit of an artistic side and preferable to working day hours? Founded over 20 years ago, our client is looking for 2 FOH / Floor supervisor to oversee a seamless and quality customer experience for guests at this Artisinal and interactive cafe **DUTIES** - Receiving and confirming walk-in, telephonic, and...
-
Store Manager
2 days ago
Umhlanga, South Africa iKhokha Full timeCompany Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...