Customer Service Agent

3 weeks ago


Cape Town, South Africa BNP Paribas Full time

CUSTOMER SERVICE AGENT (JOB NUMBER: CUST SERV 020323)

**Main purpose**
To facilitate contact resolution of inbound & escalated customer queries received from our Customers, whilst at all times ensuring that the customer experience is consistent with the RCS brand values.

**Key Responsibilities**
Manage Inbound/Outbound calls
Problem solve: Identify a realistic and accurate understanding of the problem at hand by carefully analysing, diagnosing and investigating the issues and factors surrounding the problem as well as to decide on the appropriate solution and or action thereof
Liaise and communicate relevant information verbally and in written format
Plan and organise: Prioritise daily, weekly and monthly tasks. Carry out each task timeously
Ensure service levels adhered to
General adhoc and administrative duties

**Key Competencies**
Professional telephone etiquette
Sound administrative skills
Effective time management
Ability to multi-task and prioritise
Customer orientated
Problem solving
Numerical skills
Attention to detail

**Qualifications, Skills and Experience**
Grade 12/ Matric Qualification
Computer literacy; must be efficient in Microsoft Outlook, Word and Excel
Previous Customer Service experience

Applications are only valid for this position. Please note that preference will be given to suitably qualified applicants in line with the RCS Employment Equity Plan. People with disabilities are encouraged to apply.

**Primary Location**: ZA-WC-Cape Town

**Job Type**: Fixed Term

**Job**: CUSTOMER RELATIONSHIP MANAGEMENT

**Schedule**: Full-time



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