Insurance Customer Service Agent

2 weeks ago


Cape Town, South Africa WNS Global Services Full time
Job Description

Primary Job Duties & Responsibilities

  • Role involves handling inbound calls from customers/agents to resolve queries on their accounts
  • Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers
  • Review and resolve policy cancellations, reinstatements, and service-related complaints.
  • Act as expert for multiple online billing systems and agency portal website to provide proactive agency and customer support.
  • De-escalate customer and agent concerns to resolve conflicts and build a deeper level of trust with our customers and agents.
  • Use judgement when identifying new business opportunities driven by customer or agent requests.
  • Track and document customer account interactions.
  • Other duties as assigned.
  • Job Specific Technical Skills & Competencies
  • Strong customer service skills.
  • Excellent communication skills with the ability to actively listen and empathize.
  • Ability to leverage math and analytical skills to assist with billing inquiries.
  • Strong multitasking skills including the ability to apply typing skills and system navigation to proactively address customers’ needs and concerns.
  • Graduate in the finacial sector

Prior customer service and/or call center experience a plus


Qualifications

Minimum Requirements

  • Matric/Grade 12
  • Minimum 2 - 4 year of working experience in a contact centre environment, preferable within Finance / Insurance / Utilities / Hospitality and Complaints handling
  • International contact centre experience
  • Credit & Criminal Clear

 

Behavioural Traits Required

  • High degree of patience and assertiveness with excellent rapport-building skills
  • Positively contribute and lead in team activities
  • Takes pride in work, checking own for quality i.e. Lead by example
  • Maintains effective time management
  • Have a positive attitude and the ability to influence and motivate others
  • Effective emotional intelligence (EQ)
  • Team player
  • Flexible
  • Self-Motivated

Additional Information
  • Monday to Sunday (Rotational shift) between 13:00 pm to 06:00 am
  • Including SA Public holidays.


  • Cape Town, South Africa Jobking Full time

    Customer Service Agents (Insurance Industry) Requirements: Matric is essential At least one year’s call-centre customer service experience, ideally with working knowledge of the insurance industry A minimum of 30 FAIS credits (if you were employed in the Insurance industry before July 2013) and/or RE (completing the regulatory exam) Must be...


  • Cape Town, South Africa Bet.co.za Full time

    **The Company**:Bet.co.za **Role Name**: Customer Service Agent **Location**: Somerset Road, Green Point, Cape Town **Hours of work**: Weekday shift: 07h00-16h00 and 15h00-00h00, Weekend shift: 08h00-16h00 and 15h00-23h00 and on call schedule **Role summary**: A Customer Service Agent is required to improve customer satisfaction, customer service...


  • Cape Town, Western Cape, South Africa MIBCO Full time

    MIBCO's job vacancy, Career and RecruitmentJob title : Customer Service Agent – Western Cape jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 19, 2024Quick Recommended LinksJobs by LocationJob by industries Duties and ResponsibilitiesLogs and tracks all enquiries and complaints on the system (first line of support).Handles all...


  • Cape Town, South Africa Shift Full time

    **Job Title**:Operations & Customer Service Agent **Location**:Cape Town (working from home) **Contract**:Permanent, full time - 45 hours per week **Hours**:Shifts between 8am and 10pm - Any 5 out of 7 days per week Shift is a rapidly growing marketplace disrupting the logistics industry across Europe. Our teams create solutions using technology to solve...


  • Cape Town, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Agent.Requirements:Ability to problem solve and perform analytical skills.Good communication skills.Passionate about customer service.Ability to think creatively and innovatively.MatricBasic numeracy advanced literacy skills.12 months of Call Centre Customer Service experience.Product knowledge...


  • Cape Town, South Africa Shift Group Ltd Full time

    **Job Title**:Operations & Customer Service Agent **Location**:Cape Town (working from home) **Contract**: Permanent, full time - 45 hours per week **Hours**: Shifts between 8am and 10pm - UK time? Any 5 out of 7 days per week Shift is a rapidly growing marketplace disrupting the logistics industry across Europe. Our teams create solutions using...


  • Cape Town, South Africa FlySafair Full time

    Western Cape, CPT - CBD - (Market related) Safair Operations, operating as FlySafair, has a vacancy for a **Customer Service Agent **at **Cape Town International Airport**. The successful applicant ** **will report to the **Airport Manager**. **RESPONSIBILITIES**: - Assist passengers with ticket sales, bookings and flight changes including explaining...


  • Cape Town, South Africa Kontak Recruitment SA Full time

    Greenpoint, Cape Town - Customer Service **Customer Sales and Service Agent (JB3136)** Area: Greenpoint / Cape Town **Salary**: R10 000.00 to R15 000.00 a month Duration: Permanent Vacancy Close Date: 25 May 2023 This innovative brand offers a diverse range of high-quality makeup and accessories, is looking for a Customer Sales and Service Agent to join...


  • Cape Town, South Africa Telebest Full time

     Our client has an opportunity available for a Customer Service Centre Agent.Requirements: Matric – essential3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas...


  • Cape Town, South Africa Surgo HR & Training Full time

    Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team. **The role as Customer Service Support Agent**: Maintaining a positive, empathetic and professional attitude toward customers Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and...


  • Cape Town, South Africa Boldr Full time

    WHAT IS YOUR ROLE We are seeking an entry-level Insurance Verification Agent to work closely with our Insurance Billing team. This role primarily involves contacting insurance companies via phone to obtain essential benefits information for our Users. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate in helping...


  • Cape Town, South Africa Recruitment Full time

    Jnr Customer Service Agent (JB4213)Cape TownMarket RelatedProvide outstanding customer service to clients via various communication channels including phone, email, and live chat.Address customer inquiries, concerns, and complaints promptly and professionally.Assist customers with product information, troubleshooting, and issue resolution.Collaborate with...


  • Cape Town, South Africa The Red Fox Full time

    **The Company**:The Red Fox **Role Name**: Customer Support Agent **Location**: Cape Town **Hours of work**: Monday to Friday 9:00am - 17:00pm **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and...


  • Cape Town, South Africa Teleperformance South Africa Full time

    The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services. **Responsibilities** - Responding to Inbound Customers and Colleagues -...


  • Cape Town, South Africa SPARK Schools Full time

    SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students...


  • Cape Town, Western Cape, South Africa Jobking Full time

    Customer expectations for excellent service have never been higher and the most important element of our business is our customers. Without them, we would not exist and making their customer experience enjoyable and satisfying is essential to our success. Providing top class customer support helps make our company stand out and we are looking for an...


  • Cape Town, South Africa Merchants SA Full time

    Calling all Customer Service Agents for an International Company who strives to be Earth's most customer-centric company! What we require: Excellent English communication skills with emphasis on speech, grammar and discourse or interaction Matric/NQF Level 4 6 months Hospitality / Customer Service Experience Typing speed of 25+ words per minute Working...


  • Cape Town, South Africa Job Crystal Full time

    UK Inbound Customer Services Consultants (STB or CPT based) **Reports to**: UK Customer Service Team Lead **Working hours**: UK Summer Period (alternating shifts during No-Daylight-Savings from April - September) - Shift 1 - 09h00 to 18h00 - Shift 2 - 10h00 to 19h00 - Monday to Friday UK Winter Period (alternating shifts during Daylight-Savings from...


  • Cape Town, South Africa Magnus Marketing Full time

    Startup dynamic BPO based in Century City Cape Town. Magnus Marketing seeks the services of a highly motivated and professional Customer Support Agent, who is willing to invest time and value into an innovative, dynamic and target driven Company; that recognises merit and results. **Job Description**: Identifying the nature of the query/complaint and...


  • Cape Town, South Africa Ikusasa Recruitment Group Full time

    **Role Purpose** Business Development Consultants are committed, driven, results oriented advisers who are able to work on their own as well as in a team environment writing business in accordance with targets laid down Business Development Consultants advise primarily on motor and household domestic insurance. Basic plus uncapped plus Medical plus...