Customer Service Agent

2 weeks ago

Cape Town, South Africa Dash BPO South Africa (Pty) Ltd Full time

We are searching for dedicated contact center agents that are real customer centric and looking to grow and develop within an organization.

To succeed as a call center agent, you need to have a strong sense of resilience and be able to handle a high-pressured environment.
- Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
- Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
- Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
- Use of common sense and critical mind.
- Comply with defined procedures and correct use of work tools.
- Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner.
- Comply with security and confidentiality policies defined by the company and our client.
- Report immediately to your immediate superior any incident or event that prevents you from performing your job duties.
- Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company.
- Perform any function or task at the request of your immediate supervisor.

**Requirements**:

- Experience in Sales or Telemarketing.
- Experience in Customer Service.
- Experience in Sales.
- Must have 3-6 months contact center experience or high-end retail.

**Behavioral Competencies**
- Ability and agility to meet work-related deadlines.
- Analyzing Data
- Interpersonal Skills
- Ready and willing to adapt to constant change.
- Willingness to learn.
- Strong Sense Of resilience
- Able to take constructive criticism and utilize it to refine areas of development.

  • Customer Service Agent

    Found in: beBee jobs ZA - 2 weeks ago

    Cape Town, Western Cape, South Africa MIBCO Full time

    MIBCO's job vacancy, Career and RecruitmentJob title : Customer Service Agent – Western Cape jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 19, 2024Quick Recommended LinksJobs by LocationJob by industries Duties and ResponsibilitiesLogs and tracks all enquiries and complaints on the system (first line of support).Handles all...

  • Customer Service Agents

    Found in: beBee S ZA - 3 weeks ago

    Cape Town, South Africa Jobking Full time

    Customer Service Agents (Insurance Industry) Requirements: Matric is essential At least one year’s call-centre customer service experience, ideally with working knowledge of the insurance industry A minimum of 30 FAIS credits (if you were employed in the Insurance industry before July 2013) and/or RE (completing the regulatory exam) Must be...

  • Customer Service Agents

    Found in: beBee S ZA - 3 weeks ago

    Cape Town, South Africa Jobking Full time

    Customer Service Agents (Insurance Industry) Requirements: Matric is essential At least one year’s call-centre customer service experience, ideally with working knowledge of the insurance industry A minimum of 30 FAIS credits (if you were employed in the Insurance industry before July 2013) and/or RE (completing the regulatory exam) Must be...

  • Customer Service Agent

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Agent.Requirements:Ability to problem solve and perform analytical skills.Good communication skills.Passionate about customer service.Ability to think creatively and innovatively.MatricBasic numeracy advanced literacy skills.12 months of Call Centre Customer Service experience.Product knowledge...

  • Customer Service Agents

    2 weeks ago

    Cape Town, South Africa O'Dwyer Personnel Full time

    **Job description** Salary - CTC R7900) Breakdown - R6500 Basic + R764 Medical Aid + R325 Pension + Group Life + Funeral Cover + Income protector + Life cover + Incentives) Fast growing BPO seeks to employ Customer Service Agents within their insurance space. Dealing with USA clientele. **Requirements**: - 1 year UK or US / International customer...

  • Customer Service Agent

    6 days ago

    Cape Town, South Africa BNP Paribas Full time

    CUSTOMER SERVICE AGENT (JOB NUMBER: CUST SERV 020323) **Main purpose** To facilitate contact resolution of inbound & escalated customer queries received from our Customers, whilst at all times ensuring that the customer experience is consistent with the RCS brand values. **Key Responsibilities** Manage Inbound/Outbound calls Problem solve: Identify a...

  • Customer Service Agent

    17 hours ago

    Cape Town, South Africa Frogg Recruitment Full time

    **Customer Service Agent Paarden Eiland Cape Town** The purpose of the role is to accurately receive customer products into the warehouse, allocate them accordingly into the warehouse, and dispatch orders in full, in time as per the stipulated Standard Operation Procedure (SOP) to maintain good consistent customer service. **Salary Negotiable** **Min...

  • Customer Service Agent

    3 days ago

    Cape Town, South Africa Table Bay Cold Storage Full time

    We are looking to appoint a Customer Service Agent in the Operations Department. You will report to the Warehouse Supervisor. You will fulfil the necessary requirements within the Department to meet the Company’s objectives by providing administrative support to ensure the efficient operation of the Department and Office. **KEY JOB FUNCTIONS**: -...

  • Customer Service Agent

    Found in: beBee S ZA - 4 weeks ago

    Western Cape, Cape Town, South Africa Shoprite Group of Companies Full time

    Shoprite Group of Companies’s job vacancy, Career and Recruitment Job title : Customer Service Agent – Brackenfell jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 03, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose of the Job     The purpose of the Customer Service Agent role is to provide our...

  • Customer Service Centre Agent

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Telebest Full time

     Our client has an opportunity available for a Customer Service Centre Agent.Requirements: Matric – essential3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas...

  • Repairs Clerk and Customer Service Agent

    2 days ago

    Cape Town, South Africa Ciovita Full time

    We are looking for a highly organised and detail-oriented customer service agent to oversee the repair process and ensure exceptional customer satisfaction. As a customer service agent, you will play a vital role in managing and coordinating the repair process, ensuring timely resolution of customer issues. **Responsibilities**: Serve as the primary point...

  • Customer Service Agent

    Found in: beBee S ZA - 2 weeks ago

    Western Cape, Cape Town, South Africa MIBCO Full time

    MIBCO’s job vacancy, Career and Recruitment Job title : Customer Service Agent – Western Cape jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 19, 2024 Quick Recommended Links Jobs by Location Job by industries Duties and Responsibilities Logs and tracks all enquiries and complaints on the system (first line of...

  • French Speaking Customer Service Agents

    6 days ago

    Cape Town, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting French Speaking Customer Service Agents in the Somerset West/Helderberg Area. We are a Somerset based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. The company provides subsidised transport to and from work, a canteen area with pool tables, foosball tables...

  • Digital Customer Service Agent

    6 days ago

    Cape Town, South Africa National Debt Advisors Full time

    National Debt Advisors is one of the top debt counselling companies in the country. This is a testament to the service we give to clients and the quality of the people we employ. NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to grow and we are on the hunt for motivated Customer Service...

  • Customer Service Agents Cpt

    2 days ago

    Cape Town, South Africa Surgo HR & Training Full time

    **Job Purpose**: Are you as passionate about customers as we are? Do you have strong interpersonal skills, enthusiasm for speaking with people, and a mind for problem-solving? If you love interacting with other people, this is the role for you! Our Customer Care Agents take pride in providing the best customer service support by handling external customer...

  • Jnr Customer Service Agent

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Recruitment Full time

    Jnr Customer Service Agent (JB4213)Cape TownMarket RelatedProvide outstanding customer service to clients via various communication channels including phone, email, and live chat.Address customer inquiries, concerns, and complaints promptly and professionally.Assist customers with product information, troubleshooting, and issue resolution.Collaborate with...

  • Customer Service Agent-Yuppiechef

    Found in: beBee jobs ZA - 1 week ago

    Cape Town, Western Cape, South Africa Jobking Full time

    Customer expectations for excellent service have never been higher and the most important element of our business is our customers. Without them, we would not exist and making their customer experience enjoyable and satisfying is essential to our success. Providing top class customer support helps make our company stand out and we are looking for an...

  • Korean & English - Customer Service Agent

    2 days ago

    Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

    **Customer Service Agent with Korean & English language skills.** **Salary**: R18? K - R 20 K Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of the contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after the 6 months employment 21 days of leave Parking 13th check = bonus paid out in birthday month Working hours:...

  • Italian Speaking Digital Customer Service Agent Job

    3 days ago

    Cape Town, South Africa Language Recruiters Full time

    Do you like online advertising and new technologies? If you are motivated, creative and open-minded, we might have the perfect **job** for you! An innovative and international company has an amazing job opportunity for an **Italian speaking Digital Customer Service Agent** to join their team in **Cape Town, South Africa**. Join a company that takes care of...

  • Dutch Speaking Digital Customer Service Agent Job

    3 days ago

    Cape Town, South Africa Language Recruiters Full time

    Do you like online advertising and new technologies? If you are motivated, creative and open-minded, we might have the perfect **job** for you! An innovative and international company has an amazing job opportunity for a **Dutch speaking Digital Customer Service Agent** to join their team in **Cape Town, South Africa**. Join a company that takes care of you...