Customer Support Agent

2 weeks ago

Cape Town, South Africa Magnus Marketing Full time

Startup dynamic BPO based in Century City Cape Town.

Magnus Marketing seeks the services of a highly motivated and professional Customer Support Agent, who is willing to invest time and value into an innovative, dynamic and target driven Company; that recognises merit and results.

**Job Description**:
Identifying the nature of the query/complaint and following protocol to resolve the query/complaint.

Managing all platforms for client communication.

Ensuring that clients understand the service and product offering of the business - amongst other things.

Chasing for client documentation. (Including but not limited to KYC/FICA/Mandates) and explaining such documentation/terms to the client to expedite the retrieval of such documents.

Being fully acquainted with business operations in order to answer FAQ’s and re-directing clients to relevant departments.

Diarising meetings and appointments between clients and agents.

Responsible for sending invoices, statements and receipts to clients; amongst other things.

Ensuring client satisfaction, managing reviews and CSAT.

Identifying areas of improvement and opportunities.

**Skills**:Customer service.

Dispute resolution.

Resourcefulness.

Technologically proficient.

Data capturing. Attention to detail.

Critical thinking.

Ability to work under pressure and independently.

Analytical and problem solving.

Excellent communication and writing.

Multitasking.

Microsoft office proficiency.

Typing skills. (40 words per minute)

**Requirements**:
Matric

Experience in Fintech and Cryptocurrency industry and/or call centre environment.

1-2 years experience in a similar role.

Ability to commute/reliable transport and work shifts.

**Job Type**: Permanent

**Salary**: From R12,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

  • Customer Support Agent

    2 days ago

    Cape Town, South Africa Capago International Full time

    We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year. As part of our development, we are looking to strengthen our Call center Department and are looking for an experienced **English-speaking Customer Support Agent, **who is dedicated and customer-focused individuals to join our team. **DESCRIPTION OF THE...

  • French Customer Support

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Initiate International Full time

    Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent!This dynamic team is seeking an enthusiastic French Customer Support (Sportsbook) Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on!Key Responsibilities as the French Customer Support...

  • Customer Support Agent

    4 days ago

    Cape Town, South Africa Careerbox CCI Full time

    Customer Support Agent will consult with customers and provide the appropriate solutions and answers to complaints and queries related to reservations, refunds and ticket troubleshooting. In doing this they keep records of customer interactions while following communicated procedures, guidelines and policies. Their strong customer service experience will...

  • Customer Support Agent

    2 days ago

    Cape Town, South Africa Capago International Full time

    We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year. As part of our development, we are looking to strengthen our Operations Department and are currently recruiting **Customer Support French Agents,** looking for new challenges within a dynamic and human focused company. **Description** As our Cape Town Contact...

  • Customer Support Agent

    Found in: beBee S ZA - 4 weeks ago

    Western Cape, Cape Town, South Africa Capago International Full time

    Capago International’s job vacancy, Career and Recruitment Job title : Customer Support Agent – Capetown(SA) jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries The main responsibilities of the Customer Support Agent are as follows: Handling mainly inbound...

  • German Speaking Customer Support Specialist

    7 days ago

    Cape Town, South Africa HR Support Full time

    **Duties & Responsibilities** - Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. - Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. - Ensure all required systems are kept updated with details of the customer’s...

  • Customer Technical Support

    1 day ago

    Cape Town, South Africa SA COMMERCIAL Full time

    **English Technical Support Agent** We are actively recruiting experienced call centre agents to join our dynamic team, providing customer service for retail software and equipment in a first-line tech support capacity. This role specifically caters to English and speaking customers in the US and Europe. As part of our growing team, you will be based in Cape...

  • Customer Support Agent

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa CAPAGO INTERNATIONAL Full time

    CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions. It is responsible for financing and managing visa application centres to process their Schengen visa applications.We operate in 10 countries and welcome more than 250,000 visa applicants annually.As part of our development, we want to strengthen our...

  • Customer Support Agent

    Found in: beBee S ZA - 4 weeks ago

    Western Cape, Cape Town, South Africa Capago International Full time

    Capago International’s job vacancy, Career and Recruitment Job title : Customer Support Agent – Native French Speaker (f/m/d) jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 06, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities The main responsibilities of the Customer Support French Agent...

  • Customer Support Manager

    6 days ago

    Cape Town, South Africa The Red Fox Full time

    **The Company**:The Red Fox **Role Name**: Customer Support Manager **Location**: Noordhoek, Cape Town **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and the other a burgeoning player in the...

  • Experience French Customer Support Agents Wanted

    2 weeks ago

    Cape Town, South Africa ARC Business Process Outsourcing Full time

    Join Our A-Team: French-Speaking Customer Service Agents Wanted! Are you ready to add a dash of 'ooh la la' to your career? Look no further! We're on the hunt for lively and motivated French-speaking Customer Service Agents to join our Somerset-based contact center, nestled in the heart of the Helderberg Area. We're not just a company; we're a global...

  • Customer Service Agent

    Found in: beBee jobs ZA - 2 weeks ago

    Cape Town, Western Cape, South Africa MIBCO Full time

    MIBCO's job vacancy, Career and RecruitmentJob title : Customer Service Agent – Western Cape jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 19, 2024Quick Recommended LinksJobs by LocationJob by industries Duties and ResponsibilitiesLogs and tracks all enquiries and complaints on the system (first line of support).Handles all...

  • Support Agent

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Solarquest Full time

    Company Overview: We are a leading company in the solar industry, committed to providing sustainable and innovative energy solutions to our customers. As we continue to expand, we are seeking a highly motivated and customer-oriented Support Agent to join our team. This role requires excellent communication skills, knowledge of CRM platforms such as Zoho and...

  • Portuguese Customer Success Agent

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If...

  • Portuguese Customer Success Agent

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Initiate International Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If...

  • Portuguese Customer Success Agent

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Initiate International Full time

    Job DescriptionExciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports...

  • Customer Solution Agent

    7 days ago

    Cape Town, South Africa IntelliStaff Full time

    **_Our client in the public and private metering space is urgently looking to employ a Customer Solution Agent at their organization_** **_Location: Plattekloof, Cape Town_** **_Requirements:_** - _ Tertiary Engineering Qualification_ - _ Minimum 2 years of experience in the technical industry_ - _ Basic knowledge of meters and IoT devices and systems_ - _...

  • Customer Service Agent

    3 days ago

    Cape Town, South Africa Table Bay Cold Storage Full time

    We are looking to appoint a Customer Service Agent in the Operations Department. You will report to the Warehouse Supervisor. You will fulfil the necessary requirements within the Department to meet the Company’s objectives by providing administrative support to ensure the efficient operation of the Department and Office. **KEY JOB FUNCTIONS**: -...

  • Customer Service Centre Agent

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Telebest Full time

     Our client has an opportunity available for a Customer Service Centre Agent.Requirements: Matric – essential3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas...

  • Delivery Support Agent

    Found in: beBee S ZA - 3 weeks ago

    Western Cape, Cape Town, South Africa Engen Full time

    Engen’s job vacancy, Career and Recruitment Job title : Delivery Support Agent jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 25, 2024 Quick Recommended Links Jobs by Location Job by industries Who You Are: You have excellent time management skills You have outstanding numeracy and problem-solving skills You have strong...