Customer Sales and Service Agent

2 weeks ago


Cape Town, South Africa Kontak Recruitment SA Full time

Greenpoint, Cape Town - Customer Service

**Customer Sales and Service Agent (JB3136)**
Area: Greenpoint / Cape Town

**Salary**: R10 000.00 to R15 000.00 a month
Duration: Permanent
Vacancy Close Date: 25 May 2023
This innovative brand offers a diverse range of high-quality makeup and accessories, is looking for a Customer Sales and Service Agent to join their Team. They provide a seamless shopping experience, prioritizing customer satisfaction. With a strong brand presence and reliable products, they aim to be a trusted destination for stylish makeup needs.

**Minimum Requirements**:
Matric
Driver’s license and own reliable transport
Call Centre experience
Excellent communication and writing skills (Dealing with clients from the UK and USA)
Online chat experience required

Online chats / queries to be responded to
Provide professional customer service & assist with all written communication
Customer-focused, and polite

Deliver excellent customer service with enthusiasm, professional courtesy, efficiency and accuracy
Be able to work UK work times (Later start time but will be working into early evenings to match the UK work times)
Be able to work Saturdays 9:00am to 1:00pm.

**Duties and Responsibilities**:
Respond to customer inquiries and provide accurate and timely information about products, services, and promotions.
Process customer orders, payments, and returns efficiently and accurately.
Assist customers in navigating the company's website and online ordering system.
Address and resolve customer complaints or issues in a professional and empathetic manner.
Proactively identify opportunities to upsell or cross-sell products and services to customers.
Maintain a comprehensive knowledge of the company's products, features, and benefits to provide personalized recommendations and assistance to customers.

Collaborate with internal teams to resolve complex customer issues or escalate them as necessary.
Stay updated on industry trends, market conditions, and competitor offerings to provide informed recommendations to customers.
Ensure accurate and thorough documentation of customer interactions and transactions in the CRM system.
Continuously seek opportunities to improve the customer experience
Adhere to company policies, procedures, and ethical standards while delivering exceptional customer service.
Keep abreast of changes in products, services, and policies to provide accurate and up-to-date information to customers.
Continuously enhance product knowledge through training sessions and self-study.
Maintain a positive and professional attitude when dealing with customers, colleagues, and other stakeholders.
Act as a brand ambassador, promoting the company's values and reputation in all customer interactions.
Contribute to a collaborative and supportive team environment, sharing knowledge and best practices with colleagues.
Adapt to changing priorities and handle multiple tasks efficiently in a fast-paced work environment.


  • Customer Services Agent

    Found in: beBee jobs ZA - 6 days ago


    Cape Town, Western Cape, South Africa SPARK Schools Full time

    SPARK Schools's job vacancy, Career and RecruitmentJob title : Customer Services Agent – SPARK Blue Downs – Western Cape – 2024 jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 08, 2024Quick Recommended LinksJobs by LocationJob by industries RequirementsResponsibilities:Actively engage all leads (Expressions of Interest)...

  • Customer Service Agent

    Found in: beBee jobs ZA - 1 week ago


    Cape Town, Western Cape, South Africa MIBCO Full time

    MIBCO's job vacancy, Career and RecruitmentJob title : Customer Service Agent – Western Cape jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 19, 2024Quick Recommended LinksJobs by LocationJob by industries Duties and ResponsibilitiesLogs and tracks all enquiries and complaints on the system (first line of support).Handles all...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is working with a renowned safari company offering luxury travel to East Africa. With Head Offices based in Cape Town we are seeking a passionate and highly organized individual to join the team as an Agent Sales Service Coordinator. **Position Overview**: As an Agent Sales Service Coordinator, you will be responsible for handling the...

  • Customer Service Agents

    Found in: beBee S ZA - 3 weeks ago


    Cape Town, South Africa Jobking Full time

    Customer Service Agents (Insurance Industry) Requirements: Matric is essential At least one year’s call-centre customer service experience, ideally with working knowledge of the insurance industry A minimum of 30 FAIS credits (if you were employed in the Insurance industry before July 2013) and/or RE (completing the regulatory exam) Must be...

  • Customer Service Agents

    Found in: beBee S ZA - 2 weeks ago


    Cape Town, South Africa Jobking Full time

    Customer Service Agents (Insurance Industry) Requirements: Matric is essential At least one year’s call-centre customer service experience, ideally with working knowledge of the insurance industry A minimum of 30 FAIS credits (if you were employed in the Insurance industry before July 2013) and/or RE (completing the regulatory exam) Must be...


  • Cape Town, South Africa O'Dwyer Personnel Full time

    **Job description** Salary - CTC R7900) Breakdown - R6500 Basic + R764 Medical Aid + R325 Pension + Group Life + Funeral Cover + Income protector + Life cover + Incentives) Fast growing BPO seeks to employ Customer Service Agents within their insurance space. Dealing with USA clientele. **Requirements**: - 1 year UK or US / International customer...

  • Customer Service Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Agent.Requirements:Ability to problem solve and perform analytical skills.Good communication skills.Passionate about customer service.Ability to think creatively and innovatively.MatricBasic numeracy advanced literacy skills.12 months of Call Centre Customer Service experience.Product knowledge...


  • Cape Town, South Africa Shift Full time

    **Job Title**:Operations & Customer Service Agent **Location**: Cape Town (working from home) **Contract**: 3 months contract **Hours**: Full time - 45 hours per week **Shifts**:Between 8am and 11pm (UK time) - Any 5 out of 7 days per week **Salary**: R8,500 to R12,000 per month **Equipment**: Laptop, screen and UPS supplied Shift is a rapidly growing...


  • Cape Town, South Africa Aristo Sourcing Full time

    **SALARY - $600** **TYPE OF WORK - FULL-TIME (REMOTE)** **WORK SCHEDULE - 7 am PST to 3 pm PST** **JOB LEVEL - EXPERT/ADVANCED** **QUALIFICATIONS**: - South African applicants only - 3 to 5 years experience in e-commerce customer service preferred, open to extensive general call center experience. - Experienced in multi-tasking, note-taking, and...


  • Cape Town, South Africa BNP Paribas Full time

    CUSTOMER SERVICE AGENT (JOB NUMBER: CUST SERV 020323) **Main purpose** To facilitate contact resolution of inbound & escalated customer queries received from our Customers, whilst at all times ensuring that the customer experience is consistent with the RCS brand values. **Key Responsibilities** Manage Inbound/Outbound calls Problem solve: Identify a...


  • Cape Town, South Africa Safair Operations Full time

    **Safair Operations, operating as **FlySafair**, has a vacancy for a **Customer Service Agent **at our** Cape Town International Airport**.** *** **REQUIREMENTS**: - **Grade 12;**: - **Airport experience and ticket sales within an aviation concern;**: - **Excellent written and verbal command of the English language including proper phone...


  • Cape Town, South Africa Reva Work Full time

    **Location**: This is a Remote Working Position Are you a customer service and sales superstar? Do you love helping students and parents achieve their academic goals? Then we want you to join our team as a Customer Service and Sales Superstar! As a vital member of our tutoring company, you will be responsible for ensuring that every student receives...


  • Cape Town, South Africa National Debt Advisors Full time

    National Debt Advisors is one of the top debt counselling companies in the country. This is a testament to the service we give to clients and the quality of the people we employ. NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to grow and we are on the hunt for motivated Customer Service...

  • Customer Service Agent

    Found in: beBee S ZA - 4 weeks ago


    Western Cape, Cape Town, South Africa Shoprite Group of Companies Full time

    Shoprite Group of Companies’s job vacancy, Career and Recruitment Job title : Customer Service Agent – Brackenfell jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 03, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose of the Job     The purpose of the Customer Service Agent role is to provide our...

  • Customer Service Centre Agent

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Telebest Full time

     Our client has an opportunity available for a Customer Service Centre Agent.Requirements: Matric – essential3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas...


  • Cape Town, South Africa Rescume Recruitment Full time

    Seeking Call Centre Agents to start ASAP. Salary R6800 + Benefits. Transport provided for the late shifts. **Purpose of Role is t**o deliver personalized solutions that inspire a passion for travel, with the goal to make lasting impressions on a hospitality customer base at every interaction. First point of contact to customers, taking inbound calls and...

  • Customer Service Agent

    Found in: beBee S ZA - 1 week ago


    Western Cape, Cape Town, South Africa MIBCO Full time

    MIBCO’s job vacancy, Career and Recruitment Job title : Customer Service Agent – Western Cape jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 19, 2024 Quick Recommended Links Jobs by Location Job by industries Duties and Responsibilities Logs and tracks all enquiries and complaints on the system (first line of...

  • Independent Sales Agent

    Found in: Talent ZA 2A C2 - 12 hours ago


    Cape Town, South Africa Black Ink Promotions Full time

    Black Ink Promotions prides itself in providing excellent customer service to our clients while selling them our financial products and services. With a strong focus on honesty and integrity, we are committed to helping businesses thrive in today's competitive market as well as develop our agents into successful business owners in the near future with our...


  • Cape Town, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting French Speaking Customer Service Agents in the Somerset West/Helderberg Area. We are a Somerset based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. The company provides subsidised transport to and from work, a canteen area with pool tables, foosball tables...


  • Cape Town, South Africa IntelliStaff Full time

    **_Our client in the public and private metering space is urgently looking to employ a Customer Solution Agent at their organization_** **_Location: Plattekloof, Cape Town_** **_Requirements:_** - _ Tertiary Engineering Qualification_ - _ Minimum 2 years of experience in the technical industry_ - _ Basic knowledge of meters and IoT devices and systems_ - _...