Customer Service Agent

2 weeks ago

Cape Town, South Africa FlySafair Full time

Western Cape, CPT - CBD
- (Market related)

Safair Operations, operating as FlySafair, has a vacancy for a
**Customer Service Agent **at
**Cape Town International Airport**. The successful applicant
** **will report to the
**Airport Manager**.

**RESPONSIBILITIES**:

- Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
- Manage flight delays and or cancellations;
- Handle and safeguard of confidential information.

**REQUIREMENTS**:

- Grade 12;
- Airport experience and ticket sales within an aviation concern;
- Excellent written and verbal command of the English language including proper phone etiquette;
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
- No criminal or credit record;
- Able and willing to work on weekends, public holidays and flexible hours and shifts as required;
- Own transport would be an advantage.

**PERSONAL ATTRIBUTES**:

- Punctual;
- Excellent understanding of delivering great customer service;
- High degree of patience and assertiveness;
- Conflict resolution skills;
- Trustworthy, professional and reliable, including dealing with confidential information;
- Immaculate time keeping;
- The ability to work well under pressure;
- Practice good time management and willingness to work longer than normal hours including additional shifts,
- Remains focused in order to handle objections.

**APPLICATION GUIDELINE***:

- FlySafair reserves the right
- Not to proceed with this vacancy
- Reference number - JHB000830

**Preference will be given to members of under-represented designated groups.**
- For more information please contact:

- Nomsa Qobose

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